On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
On a Safaricom Home Fibre router a green PON/Internet light is normal and a red light usually means no fibre signal is reaching the router, which points to an upstream fault. Restart the router, check the fibre cable is not bent or loose, then test with a LAN cable. If the light stays red, call 100 or visit a Safaricom shop.
Key takeaways
- Red = no fibre signal, usually upstream.
- Restart and check the fibre cable.
- Test with a LAN cable to rule out Wi-Fi.
- Call 100 or visit a shop if it stays red.
01What to look for before you buy
- 01Check the lightsPON/Internet green is normal.
- 02Restart the routerUnplug 30 seconds and plug back.
- 03Check the fibre cableNo sharp bends, firmly connected.
- 04Test by LAN cableSeparates Wi-Fi from fibre problems.
- 05Contact supportCall 100 or visit a Safaricom shop.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Achi Systems: Safaricom internet troubleshooting.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Can a power cut cause a red light?
The fibre box needs power too. Power both the router and the fibre box on a UPS.
Will a new router fix a red PON light?
Not if the fibre signal is missing; the fault is upstream.
