On this page
01. What owners tell you02. The words that sell03. Say it like this04. Your 30-second pitch05. What the queue system gives them06. Answers to the usual objections07. Available now at Qyvea08. The follow-up message to send09. Get a quote for your client10. FAQ
Booking, ticket changes and refunds each take a different time. Separate lines and pagers keep customers from crowding the desk.
Key takeaways
- Urgent first
- Customers wait in comfort
- Appointment and walk-in in order
- Calm refund talks
01What owners tell you
Travel customers are often anxious and on a deadline. A visible order and a comfortable wait calm them before they reach the desk.
- Urgent changes wait behind long itineraries.
- Customers hover around the desk.
- Walk-in and appointment clients clash.
- Refund enquiries are emotional.
- No data on busy days.
02The words that sell
Owners do not buy equipment. They buy the day they want to have. These are the outcomes to talk about when you pitch a queue system to travel office.
03Say it like this
Short, plain lines work best. Use them as they are or put them in your own words.
- “Your same-day travellers can go first without anyone arguing.”
- “Your customers will wait in comfort and be called by pager.”
- “Your desks will see walk-ins and appointments in one list.”
- “Your refund enquiries will be handled at a quiet desk.”
04Your 30-second pitch
Say this when you have the owner's attention at the counter. Stop after the question and let them answer.
05What the queue system gives them
| Part | What the owner gets |
|---|---|
| Ticket dispenser | Booking, changes, refunds, enquiries |
| Counter keypads | Agents call the next customer |
| Display screen | Numbers and desks |
| Pagers | Customers wait anywhere |
| Feedback | Rate service |
| Reports | Busy days |
06Answers to the usual objections
| The owner says | You answer |
|---|---|
| We work by appointment. | Walk-ins still arrive. |
| We have few desks. | Pagers suit small spaces. |
| Customers want personal service. | Order and calm are personal service. |
| Cost. | Start with the smallest bundle that fixes your busiest hour. Every part is modular, so you add screens, counters or extras as the business grows. |
07Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
08The follow-up message to send
Send this on WhatsApp the same day, while the visit is fresh. Change the details to match what you saw.
09Get a quote for your client
10Frequently asked questions
Can we prioritise urgent travel?
Yes. Tell us how you want it and we configure it on site.
Can customers wait outside?
With pagers. Each pager vibrates when it is the customer's turn and works within range of the base station, so test the range from your furthest seat.
Can we separate refunds?
Yes. We set this up with you during installation, and your staff can change it later.
Can we get reports?
Yes. It is part of a standard setup, and we show your team how to use it before we leave.
