On this page
01. What owners tell you02. The words that sell03. Say it like this04. Your 30-second pitch05. What the queue system gives them06. Answers to the usual objections07. Available now at Qyvea08. The follow-up message to send09. Get a quote for your client10. FAQ
Bus and matatu booking offices peak before departures. Numbered lines and a display keep passengers calm and buses leaving on time.
Key takeaways
- Order at the window
- Passengers informed
- Fewer missed buses
- Peak data
01What owners tell you
Travellers need a seat on a specific departure. A crowd at the window blocks the people who are about to miss their bus.
- Passengers crowd the window before departures.
- Luggage and parcels share the line.
- Staff shout departure times.
- Seat sales and refunds mix.
- No data on travel peaks.
02The words that sell
Owners do not buy equipment. They buy the day they want to have. These are the outcomes to talk about when you pitch a queue system to booking office.
03Say it like this
Short, plain lines work best. Use them as they are or put them in your own words.
- “Your passengers take a number for tickets, parcels or refunds.”
- “Your window will not be crowded when a bus is leaving.”
- “Your departures will be on the screen, so staff stop shouting.”
- “You will see which routes and hours are busiest.”
04Your 30-second pitch
Say this when you have the owner's attention at the counter. Stop after the question and let them answer.
05What the queue system gives them
| Part | What the owner gets |
|---|---|
| Ticket dispenser | Booking, parcels, refunds |
| Window keypads | Clerks call |
| Display | Numbers and departures |
| Voice calling | Reaches the yard |
| Pagers | Passengers wait with luggage |
| Reports | Peaks |
06Answers to the usual objections
| The owner says | You answer |
|---|---|
| We have a crowd marshal. | The system backs them up. |
| Passengers are in a hurry. | Urgent lines help. |
| Dust and noise. | Choose sturdy kits. |
| Budget. | Start with the smallest bundle that fixes your busiest hour. Every part is modular, so you add screens, counters or extras as the business grows. |
07Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
08The follow-up message to send
Send this on WhatsApp the same day, while the visit is fresh. Change the details to match what you saw.
09Get a quote for your client
10Frequently asked questions
Can screens show departures?
Yes. We set this up with you during installation, and your staff can change it later.
Can we separate parcels?
Yes. Tell us how you want it and we configure it on site.
Can we get route data?
Yes. We set this up with you during installation, and your staff can change it later.
Does it work outdoors?
With the right equipment.
