Enter your numbers above.
How it is calculated
Workload (in counters) = arrivals per hour x service minutes / 60. Average wait uses the Erlang C queueing model for a single shared queue with identical counters. Real queues vary by hour, so check your busiest hour and an average hour.
Results are estimates for planning. Real systems depend on site conditions; Qyvea surveys and quotes before installation.
Tips from our installers
- One shared queue (take a number) gives shorter waits than separate lines.
- Measure the real service time with a queue system report, not a guess.
- Priority lanes and appointments flatten the peaks.
Frequently asked questions
Why does one extra counter cut the wait so much?
When counters are nearly full, small changes have big effects on waiting.
Does this include walk-aways?
No, it models customers who wait; long waits cause walk-aways on top.
What does a queue system add?
Tickets, calling, screens and reports so you can see the real numbers.
Related
- Queue management systems in Kenya
- Queue equipment in the store
- Why long queues cost your business
- All Qyvea calculators
Need it supplied and delivered? Send us the result on WhatsApp. We deliver across Kenya.