Quick answer
Queue systems record when each ticket is issued, called and completed. From that they report average and longest waiting time, service time, abandoned tickets, peak hours, customers per counter and per service, and staff performance. Managers use these to schedule staff, redesign services and set targets.
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Shop all pager products →Key takeaways
- Waiting time shows the customer experience.
- Service time shows the process.
- Abandonment shows customers lost.
- Peak hours show when to add staff.
- Counter reports show who needs help.
01The reports that matter
| Report | What you learn | What to do |
|---|---|---|
| Waiting time | How long customers wait | Add staff at long-wait hours |
| Service time | How long each task takes | Improve process or training |
| Abandoned tickets | Customers who left | Reduce waits or add quick lanes |
| Peak hours | When demand rises | Schedule staff to match |
| Per counter | Work by counter and staff | Coach and balance workloads |
| Per service | Demand by service | Re-shape service points |
| Feedback | Customer ratings | Fix recurring complaints |
02Making use of the numbers
- 01Set a targetFor example, how long you want most customers to wait.
- 02Track weeklyLook at the same reports each week.
- 03Find the causePeak hours, a slow service or a slow counter.
- 04Change one thingStaffing, process or layout.
- 05Check againSee whether the numbers moved.
03Get reporting
When to call a professionalWe configure reports for your managers and train them to use them. Call 0113 301 244 or WhatsApp us.
04Frequently asked questions
Can reports be exported?
Most systems export to spreadsheet or PDF.
Can I see reports for several branches?
Multi-branch software can combine them.
Do I need special training?
We train managers on the reports as part of handover.
