Shopping Guides · Guide

10 Questions to Ask a CCTV Installer Before You Pay

A short list that exposes cheap quotes with hidden gaps.

Most people only find out what their cameras missed on the day they needed them.

Read on: it takes a few minutes and could save you a lot more than that.

In this guide you will see:
  • Get brand, model and disk size in writing.
  • You should own the admin password.
  • Ask the warranty length and response time.
By Qyvea LimitedPublished 2026-10-07Updated 2026-10-072 min read
On this page01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
10 Questions to Ask a CCTV Installer Before You Pay
Quick answer

Ask what brand and model of camera and recorder you are getting, how many days of footage the disk will hold, who owns the admin password, what the warranty covers and how fast they respond when something fails. Installer websites commonly offer 6 to 12 months of warranty, so check yours in writing.

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Key takeaways

  • Get brand, model and disk size in writing.
  • You should own the admin password.
  • Ask the warranty length and response time.
  • Ask what is not included.

01What to look for before you buy

  • Which brand and model are the cameras and recorder?
  • How many days of recording will the disk hold?
  • Will you give me the admin password and app setup?
  • Is cable, trunking, VAT and transport included?
  • What is the warranty and who handles faults?
  • How fast do you respond to a failure?
  • Can I add cameras later?
  • Is the power supply protected from surges?
  • Do you offer a maintenance plan, and what does it cost?
  • Can I see another installation you have done?

02Where these figures come from

Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Best Care Services CCTV pricing; Achi Systems CCTV installation.

03Best prices in stock today

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Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.

04Why buy from Qyvea

Why Kenyans buy from Qyvea

  • Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
  • 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
  • Pay with M-Pesa, bank transfer or card; refunds go back the same way
  • Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
  • Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
  • Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes

Full details: return & refund policy.

05Frequently asked questions

Should the installer keep the password?

No. You should have the admin login so you are never locked out.

What warranty is normal?

Installers often quote 6 to 12 months; branded equipment may carry a longer manufacturer warranty.

Why customers choose Qyvea

Genuine brandsManufacturer warranty on what we sell, so you are not gambling on the box.
One team, start to finishThe people who advise you also install and support it.
Fast answersWhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi.
Easy to buyPay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000.
Risk taken off you7-day returns and exchanges on products, and a workmanship warranty on installations.
Customers say soRated 4.6/5 from 57 Google reviews.

Your next step takes one minute: send us a photo of the place on WhatsApp and we will tell you what it needs.

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