On this page
01. Why it matters02. How a patient moves through it03. What to check before you buy04. How we set it up05. Available now at Qyvea06. How to put it to the hospital or clinic07. Get a free survey and quote08. FAQ
A lab has three queues in one: sample collection, imaging and result collection. Separate tickets for each keep patients and staff clear.
Key takeaways
- Fasting patients go first, fairly
- Separate lines
- Quiet calling
- Results desk is clear
01Why it matters
Labs and diagnostic centres handle patients who are fasting, anxious or in pain. A clear order and a quiet call system make the visit calmer for them and for the staff.
02How a patient moves through it
03What to check before you buy
| Check | Why it matters |
|---|---|
| Ticket lines | Sample, imaging and results are common |
| Priority | For fasting and elderly patients |
| Pagers | For patients who wait outside or in the car |
| Screen | Shows the number and room |
| Privacy | Numbers instead of names on screens |
| Reports | Time from arrival to sample and to results |
| Power | UPS for the display and kiosk |
04How we set it up
- 01Walk the labWe mark reception, sample rooms, imaging and the results desk.
- 02Install the kioskAt reception with a button for each service.
- 03Fit keypads and screensA keypad per room and a screen in the waiting area.
- 04Add pagersA set of pagers for patients who wait outside.
- 05Train the teamA short session at each station.
05Available now at Qyvea
These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000.
06How to put it to the hospital or clinic
Pitch the lab manager: patients waiting for results are the loudest and the least patient. A results queue and pagers settle the room. Quote the kiosk, keypads, a screen and a set of pagers.
07Get a free survey and quote
08Frequently asked questions
Can we show names on the screen?
Numbers protect privacy and are the usual choice.
How many pagers do we need?
Count the busiest hour and add a few spare.
Do imaging rooms need keypads?
Yes, so staff can call the next patient without leaving the room.
Can results be sent by SMS?
That depends on your lab software, not the queue equipment.
