On this page
01. The moment that matters02. What waiting really takes03. Picture the day after04. How a call travels05. What to check before you buy06. How we set it up07. What we supply08. Your first small step09. FAQ
A SIP-based reception answers every call by the right route, forwards after hours, and lets a second desk take over when the first is busy.
Key takeaways
- Rings at empty desks
- One busy desk, one lost call
- No after-hours route
- No record
01The moment that matters
A hospital's front desk is the first thing the public meets, by phone or in person. A relative calls at night to ask how their mother is. The phone rings at an empty desk. They call again. They call the mobile of someone they met once. By morning they are angry, and the hospital's name is in a message to a friend. The call that went unanswered did not look important. It was.
02What waiting really takes
03Picture the day after
With a SIP reception, the call that comes at night rings at the duty desk, and if that desk is busy it moves to the next. The daytime receptionist has a screen that shows who is waiting. Calls are logged, so the manager can see when the busiest hours are and staff the desk to match. Callers hear a hospital that answers.
04How a call travels
05What to check before you buy
| Check | Why it matters |
|---|---|
| Opening hours and routes | Day, night and holiday routing |
| Number of lines | How many calls at once |
| Desk phones and screens | What the receptionist sees |
| Recording and logs | What is kept, and who can see it |
| Backup power | The core stays up in a power cut |
| Support | Who repairs it, and how fast |
06How we set it up
- 01Walk the hospitalWe note every ward, desk, door and the routes staff walk to talk to each other.
- 02Draw the call planWho rings whom, which desks share a number and where calls go if unanswered.
- 03Cable and powerNetwork cable to every device, with power over the cable where the model supports it, and backup power for the core.
- 04Fit and configureIntercoms, phones and handsets installed, named and set up.
- 05Test every pointA call from every device to every group, including after-hours routing.
- 06Train each shiftA short session at shift change, then a check after two weeks.
07What we supply
We design, supply and install IP intercoms, SIP desk phones, wireless handsets, ceiling speakers and the network behind them for hospitals, clinics and care homes. We stock Fanvil IP phones and intercoms and can quote other brands where they fit your site better. Send us a plan or a photo of your nurses' station and we reply with a written quote.
08Your first small step
Count the calls your front desk loses on a bad night. If you do not know the number, that is the first reason to look at a system that logs them. Send us your current setup in a message, and we will say what a SIP reception would change.
09Frequently asked questions
Can calls be recorded?
Where the system supports it and your policy allows. Take advice on privacy first.
Can a ward answer its own calls?
Yes, with a shared ward number.
What if the line is down?
We plan a fallback for key numbers.
Do we need new numbers?
No. We can keep your existing public numbers.
