On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Check the real temperature first (about 3 to 4 degrees Celsius is the food-safe target), then the door seal, the dust on the condenser coils, whether food is blocking the vents, and whether the fans run. Heavy frost points to a defrost problem. Compressor, refrigerant and thermostat faults need a technician.
Key takeaways
- Measure the temperature; do not trust the dial.
- Door seal, dusty coils and blocked vents are common.
- Frost points to defrost faults.
- Compressor and gas problems need a technician.
01What to look for before you buy
- 01MeasureThermometer on the middle shelf: about 3 to 4 C.
- 02Test the door sealA paper slip should grip when the door is closed.
- 03Clean the coilsUnplug first; brush dust from the back or underneath.
- 04Clear the ventsDo not pack food against the air outlets.
- 05Listen for fansEvaporator and condenser fans should run.
- 06Defrost if frostedUnplug and let it thaw fully; if frost returns, call a technician.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Mr Appliance: why your fridge is not cooling; Mr Appliance: 5 reasons your fridge does not cool.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Why is the freezer cold but the fridge warm?
Often a blocked vent or a faulty evaporator fan or defrost system.
Is it safe to keep the food?
If it has been above about 4 C for hours, discard perishable food.
