On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Unplug the fridge and let it defrost fully for several hours, then restart it. If frost returns quickly, check the door seal and avoid leaving the door open. Recurring frost on the back wall or in the vents can mean a failed defrost heater, thermostat or timer, which need a technician.
Key takeaways
- Defrost fully and restart.
- Check the door seal and habits.
- Quick return of frost means a defrost fault.
- Do not chip ice with sharp tools.
01What to look for before you buy
- Unplug and empty the fridge; use towels for melt water
- Let it thaw for several hours, never chip ice with knives
- Dry the inside and check the seal
- Do not overload; keep vents clear
- If frost returns within days, call a technician
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Mr Appliance: why your fridge is not cooling; Mr Appliance: 5 reasons your fridge does not cool.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Can I speed up defrosting?
Leave the doors open and place bowls of warm water inside, not heaters.
Is frost harmful?
It wastes electricity and reduces cooling.
