On this page
01. What to look for before you buy02. Where these figures come from03. Best prices in stock today04. Why buy from Qyvea05. FAQ
Check the drain hose for kinks, clean the pump filter (usually behind a small panel at the bottom front, with towels ready), try the emergency drain, and read any error code. Samsung says the commonest causes are a clogged debris filter or a failed drain pump, and a restriction or dead pump needs service.
Key takeaways
- Straighten the drain hose.
- Clean the pump filter.
- Check the error code in the manual.
- Dead pump or internal blockage: service.
01What to look for before you buy
- 01Switch off and unplugSafety first; put towels and a tray down.
- 02Check the hoseRemove kinks and blockages.
- 03Open the filterDrain the small tube, unscrew and clear lint and coins.
- 04Try the emergency drainAs the manual shows.
- 05Run a spin cycleIf water still stays, call service.
02Where these figures come from
Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: Samsung: washing machine door does not open, drain or spin; Sears Home Services: washing machine won't drain.
03Best prices in stock today
Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or ask us on WhatsApp for a recommendation.
04Why buy from Qyvea
Why Kenyans buy from Qyvea
- Genuine branded products sold with the manufacturer's warranty (typically 6–24 months, varies by product)
- 7-day returns and exchanges; damaged or wrong item? Report it within 48 hours for a free replacement or full refund
- Pay with M-Pesa, bank transfer or card; refunds go back the same way
- Free delivery in Nairobi on orders over KES 5,000, and delivery across Kenya
- Delivered to your door, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews (bought from us? leave a review)
- Talk to a person on WhatsApp 0113 301 244, usually within 30 minutes
Full details: return & refund policy.
05Frequently asked questions
Why will the door not open?
Machines lock the door when water is inside; drain first.
Is it the pump?
If the filter and hose are clear and water stays, the pump is the likely fault.
