How Qyvea Pays Chinese Suppliers: USD, CNY, Alipay, WeChat Pay, Wise and SWIFT
The biggest worry for an exporter selling to a new market is getting paid. This guide explains exactly how Qyvea pays suppliers in China and other countries: when, in which currency, by which method, and what you receive as proof.
1. When you are paid
Qyvea's promise is payment within 48 hours after it receives and accepts your goods. The supplier app shows this promise and, as orders are paid, your own average time to payment. Payments can be delayed only while Qyvea completes legal, sanctions or identity checks.
2. Which currency
You price your products in the currency you choose when you register. The order value is fixed in Kenya shillings when the order is awarded to you, so a later change in the exchange rate does not change an order you already won. Qyvea pays you the equivalent in your currency at the rate on the payment day, and your statement shows the rate and the amount.
3. Payment methods for overseas suppliers
- SWIFT bank transfer to your company account (give bank name, SWIFT/BIC code, account number or IBAN and the account name).
- Wise, Payoneer or PayPal to the email of your account.
- Alipay or WeChat Pay to your account or linked phone.
4. Fees
The payment provider's transfer fee is deducted from the amount sent to you, and your own bank or intermediary banks may also charge fees that Qyvea does not control. Your receipt shows the order value, the fee deducted and the amount sent.
5. Proof of every payment
When Qyvea pays you, the app notifies you and the order moves to Paid. Open Orders, Statement to print or save a receipt with the order, amount, fee, date and reference. You can also download your whole statement as a CSV file for your accountant.
6. Protect your account
- Register an account in the name of your business.
- Keep the details accurate and tell Qyvea if they change. A payment sent to details you gave wrongly cannot be recovered by Qyvea.
- Never share your sign-in with anyone.
7. Frequently asked questions
Can I be paid in RMB?
You can choose CNY as your price currency, and payment methods such as Alipay and WeChat Pay are available. The exact methods you can use also depend on your own accounts.
What if a customer returns the goods?
For defective, wrong or not-as-described goods you refund Qyvea and pay return shipping, or Qyvea may agree a replacement or price reduction. Read section 12.7 of the Vendor Agreement.
Does Qyvea pay before delivery?
No. Payment is made after the goods are received at the delivery point and accepted.
Related guides
This guide describes how supplying through Qyvea works at the time of writing. The Vendor Agreement, section 12 and the Sell on Qyvea page are the final word.