--- title: "ZKBio Time.Net Forgot Login Password: Recovery Options | Qyvea" url: https://qyvea.co.ke/zkbio-time-net-forgot-login-password description: "Locked out of ZKBio Time.Net? Recovery options for the software admin password, plus how this differs from the terminal menu admin password." updated: 2026-10-20 --- > Markdown copy of https://qyvea.co.ke/zkbio-time-net-forgot-login-password for AI assistants. Prices and stock change; check the live page. 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This page is about the software. [Shop ZKTeco K40 terminals →](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[Get help on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20ZKBio%20Time.Net%3A%20Forgot%20the%20Software%20Login%20Password.%20I%20need%20help%20with%20my%20ZKTeco%20K40%20Pro.) Quick answer Try other administrator accounts first, then ask your supplier for the recovery procedure for your version. Do not delete the database. For the terminal's menu password, see our separate guide. **Buy your ZKTeco K40 from Qyvea**: Supplied and installed across Kenya. Delivered within 24 hours once payment is confirmed. [Shop ZKTeco K40 terminals →](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[All attendance terminals](https://qyvea.co.ke/products?cat=biometrics&search=attendance)[Ask Qyvea on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20ZKBio%20Time.Net%3A%20Forgot%20the%20Software%20Login%20Password.%20I%20need%20help%20with%20a%20ZKTeco%20K40%20Pro.%20Please%20quote%20me.) ## Key takeaways - Software login and terminal admin are different. - Do not delete the database. - Try other admin accounts. - Contact the supplier. ## Two different passwords - **Software login:** the administrator you registered on first run. - **Terminal admin:** the menu password on the K40 Pro. See [forgot admin password](https://qyvea.co.ke/zkteco-forgot-admin-password). - **Comm Key:** the connection password between PC and terminal. **Figure 1.** The first-run window where you create the administrator account. ## What to try 1. Ask colleagues whether another administrator account exists. 2. Check where the password was recorded. 3. Back up the database before any recovery attempt. 4. Contact the supplier for the recovery process for your version. ## What not to do - Do not delete the database or reinstall without backing up. - Do not use password crackers from unknown websites. - Do not share the password by chat. ## Prevent a repeat Keep the admin password in a sealed envelope or a password manager and create a second administrator account. See [backup](https://qyvea.co.ke/zkbio-time-net-database-backup-restore). ## We can help If you bought from Qyvea, [message us on WhatsApp](https://wa.me/254113301244) with your invoice and we will guide you. ## A typical scenario An HR manager left without handing over the password. The company found a second administrator account that had been created earlier and reset the login from there, keeping all the data. *Illustrative example based on common cases, not a named customer.* ## Common mistakes - Deleting the database. - Using unknown cracking tools. - Single admin account. - Passwords in chats. - No backups. ## Quick checklist 1. Try another admin 2. Back up the database 3. Ask the supplier 4. Create a second admin 5. Store passwords safely 6. Test ## Frequently asked questions Can I reinstall to reset it? A reinstall keeps the database if you do not delete it, but the login may remain. Ask first. Is there a default password? Older versions may use defaults; do not rely on it. Will I lose attendance data? Not if you keep the database. Is it the same as the terminal password? No. This guide is part of our [ZKTeco K40 and ZKBio Time.Net series](https://qyvea.co.ke/zkteco-k40-zkbio-time-net-guides-kenya). For the full start-to-finish walkthrough with screenshots, read [How to Configure a ZKTeco K40 Pro with ZKBio Time.Net](https://qyvea.co.ke/how-to-configure-zkteco-k40-pro-zkbio-time-net). ZKTeco and ZKBio are trademarks of ZKTeco Inc. Menu names on the K40 Pro and in the software vary slightly by firmware and software version; where yours differ, look for the nearest match. Qyvea is a ZKTeco reseller and installer in Kenya. **Want us to do this for you?**: We supply, install, configure the software, enrol your staff and train your HR team. [Shop ZKTeco K40 terminals →](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[All attendance terminals](https://qyvea.co.ke/products?cat=biometrics&search=attendance)[Ask Qyvea on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20ZKBio%20Time.Net%3A%20Forgot%20the%20Software%20Login%20Password.%20I%20need%20help%20with%20a%20ZKTeco%20K40%20Pro.%20Please%20quote%20me.) ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Biometrics & Attendance · Troubleshooting ZKTeco K40 Pro Fingerprint Not Recognised: Causes and Fixes Clean, re-enrol and tune the sensor so staff stop queuing at the terminal. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/zkteco-k40-pro-fingerprint-not-recognised)[Biometrics & Attendance · Troubleshooting ZKTeco K40 Pro Showing Wrong Punch Times: Fix and Recover Fix the clock, then clean up the records already stamped wrongly. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/zkteco-k40-pro-wrong-time-punches)[Biometrics & Attendance · Guide How to Set the Date and Time on a ZKTeco K40 Pro A wrong clock means wrong lateness. Set it on the device or sync it from the PC. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/zkteco-k40-pro-set-date-and-time) ### Related guides [All ZKTeco K40 and ZKBio guides](https://qyvea.co.ke/zkteco-k40-zkbio-time-net-guides-kenya)[Configure a K40 Pro with ZKBio Time.Net](https://qyvea.co.ke/how-to-configure-zkteco-k40-pro-zkbio-time-net)[Use ZKTeco attendance software](https://qyvea.co.ke/how-to-use-zkteco-attendance-software) ### Related products [ZKTeco K40 terminal](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[ZKTeco K40 price in Kenya](https://qyvea.co.ke/zkteco-k40-price-in-kenya)[ZKTeco attendance machines](https://qyvea.co.ke/zkteco-attendance-machine-price-in-kenya) ### Related services [Biometrics & attendance](https://qyvea.co.ke/biometrics)[Biometric attendance systems](https://qyvea.co.ke/biometric-attendance-systems-kenya) [← Previous**ZKBio Time.Net Shows Absent Although the Employee Punched**](https://qyvea.co.ke/zkbio-time-net-absent-though-punched)[Next →**: ZKTeco K40 Pro vs K40: Which One Should You Buy?**](https://qyvea.co.ke/zkteco-k40-pro-vs-k40) ## Need this system installed? 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