--- title: "ZKBio Time.Net Shows Absent Although Employee Punched | Qyvea" url: https://qyvea.co.ke/zkbio-time-net-absent-though-punched description: "The report marks an employee absent even though the punches exist. Check shift assignment, punch windows, calculate, IDs and holidays." updated: 2026-10-20 --- > Markdown copy of https://qyvea.co.ke/zkbio-time-net-absent-though-punched for AI assistants. Prices and stock change; check the live page. 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The rules did not match the punches. [Shop ZKTeco K40 terminals →](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[Get help on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20ZKBio%20Time.Net%20Shows%20Absent%20Although%20the%20Employee%20Punched.%20I%20need%20help%20with%20my%20ZKTeco%20K40%20Pro.) Quick answer Check that a shift is assigned for the date, that the punches fall inside the timetable's punch windows, that Calculate was run after the punches arrived and that the employee ID matches. **Buy your ZKTeco K40 from Qyvea**: Supplied and installed across Kenya. Delivered within 24 hours once payment is confirmed. [Shop ZKTeco K40 terminals →](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[All attendance terminals](https://qyvea.co.ke/products?cat=biometrics&search=attendance)[Ask Qyvea on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20ZKBio%20Time.Net%20Shows%20Absent%20Although%20the%20Employee%20Punched.%20I%20need%20help%20with%20a%20ZKTeco%20K40%20Pro.%20Please%20quote%20me.) ## Key takeaways - Assign a shift for the date. - Punch time must be inside the punch window. - Run Calculate again. - Confirm the ID matches. ## 1. Is a shift assigned? No shift for that date means the software cannot judge presence. See [assign a shift](https://qyvea.co.ke/zkbio-time-net-assign-shift-to-employees). ## 2. Is the punch inside the window? The timetable accepts punches only between its punch-from and punch-to times. A punch outside, such as arrival three hours early, is ignored for that day. Widen the windows if needed. ## 3. Did you recalculate? New punches need [Calculate](https://qyvea.co.ke/zkbio-time-net-calculate-attendance) to appear in results. **Figure 1.** Attendance > Transaction lists every raw punch. ## 4. IDs and department Check the transaction has the right employee ID. See [duplicate IDs](https://qyvea.co.ke/zkbio-time-net-duplicate-employee-id). ## 5. Holidays and leave A holiday or leave record can change how a day shows. See [leave and holidays](https://qyvea.co.ke/zkbio-time-net-leave-and-holidays). ## A typical scenario A new team showed absent for a week although the punches were there. No shift had been assigned. Assigning it and recalculating cleared every false absence. *Illustrative example based on common cases, not a named customer.* ## Common mistakes - No shift assigned. - Narrow punch windows. - No recalculation. - Wrong IDs. - Leave not entered. ## Quick checklist 1. Shift assigned 2. Windows checked 3. Recalculate 4. IDs checked 5. Holidays checked 6. Spot-check ## Frequently asked questions Why only some people? Their assignment or ID is different. Could the terminal clock be wrong? Yes. See [wrong punch times](https://qyvea.co.ke/zkteco-k40-pro-wrong-time-punches). What if only the check-out is missing? The day may show incomplete. Add an approved manual punch. Is this a bug? Usually it is setup, not a bug. This guide is part of our [ZKTeco K40 and ZKBio Time.Net series](https://qyvea.co.ke/zkteco-k40-zkbio-time-net-guides-kenya). For the full start-to-finish walkthrough with screenshots, read [How to Configure a ZKTeco K40 Pro with ZKBio Time.Net](https://qyvea.co.ke/how-to-configure-zkteco-k40-pro-zkbio-time-net). ZKTeco and ZKBio are trademarks of ZKTeco Inc. Menu names on the K40 Pro and in the software vary slightly by firmware and software version; where yours differ, look for the nearest match. Qyvea is a ZKTeco reseller and installer in Kenya. **Want us to do this for you?**: We supply, install, configure the software, enrol your staff and train your HR team. [Shop ZKTeco K40 terminals →](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[All attendance terminals](https://qyvea.co.ke/products?cat=biometrics&search=attendance)[Ask Qyvea on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20ZKBio%20Time.Net%20Shows%20Absent%20Although%20the%20Employee%20Punched.%20I%20need%20help%20with%20a%20ZKTeco%20K40%20Pro.%20Please%20quote%20me.) ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Biometrics & Attendance · Troubleshooting ZKTeco K40 Pro IP Address Conflict: How to Find and Fix It Find the other device with the same IP and give each a unique address. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/zkteco-k40-pro-ip-conflict)[Biometrics & Attendance · Troubleshooting ZKTeco K40 Pro Fingerprint Not Recognised: Causes and Fixes Clean, re-enrol and tune the sensor so staff stop queuing at the terminal. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/zkteco-k40-pro-fingerprint-not-recognised)[Biometrics & Attendance · Guide Power Backup for a ZKTeco K40 Pro: UPS Options for Kenya A small UPS keeps the terminal and switch alive through power cuts. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/zkteco-k40-pro-power-backup-ups-kenya) ### Related guides [All ZKTeco K40 and ZKBio guides](https://qyvea.co.ke/zkteco-k40-zkbio-time-net-guides-kenya)[Configure a K40 Pro with ZKBio Time.Net](https://qyvea.co.ke/how-to-configure-zkteco-k40-pro-zkbio-time-net)[Use ZKTeco attendance software](https://qyvea.co.ke/how-to-use-zkteco-attendance-software) ### Related products [ZKTeco K40 terminal](https://qyvea.co.ke/products/zkteco-k40-fingerprint-time-attendance-terminal-67)[ZKTeco K40 price in Kenya](https://qyvea.co.ke/zkteco-k40-price-in-kenya)[ZKTeco attendance machines](https://qyvea.co.ke/zkteco-attendance-machine-price-in-kenya) ### Related services [Biometrics & attendance](https://qyvea.co.ke/biometrics)[Biometric attendance systems](https://qyvea.co.ke/biometric-attendance-systems-kenya) [← Previous**ZKBio Time.Net: Employees Not Uploading to the K40 Pro**](https://qyvea.co.ke/zkbio-time-net-users-not-uploading-to-device)[Next →**: ZKBio Time.Net: Forgot the Software Login Password**](https://qyvea.co.ke/zkbio-time-net-forgot-login-password) ## Need this system installed? 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