--- title: "Wi-Fi or Fibre Problem? A 3-Minute Test (Kenya) | Qyvea" url: https://qyvea.co.ke/wifi-or-fibre-problem-how-to-test-kenya description: "How to tell if slow or missing internet is a Wi-Fi problem, a router problem or a provider outage in Kenya, using a LAN cable, router lights and a hotspot. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/wifi-or-fibre-problem-how-to-test-kenya for AI assistants. Prices and stock change; check the live page. 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A 3-Minute Test A simple test that tells you whether to fix your router or call your provider. Most network problems are cable problems that nobody labelled. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Test by LAN cable first. - Cable works, Wi-Fi does not: fix Wi-Fi. - Both fail: restart, check lights, call the provider. Quick answer Plug a laptop into a LAN port on the router. If the internet works by cable but not by Wi-Fi, the problem is your Wi-Fi: placement, channel or an old router. If it fails by cable too, check the router lights, restart, and call your provider. Check the provider's social media for outages before you assume the fault is yours. [Photo: Compare Fibre / Unsplash](https://unsplash.com/photos/hXVVNB6Qctg) Why this matters now ## Every dropped call and stalled upload is time you pay for twice. ### If you wait - Wi-Fi that drops in the middle of a call - Cables run once and never labelled - One broken router stops everyone ### What you get - Cabling and access points placed on a plan - A network that carries the whole team at once - Faults you can trace to a cable or a port [MikroTik RB951Ui-2HnD 5-Port Home](/products/mikrotik-rb951ui-2hnd-5-port-home-ap-router-37 "MikroTik RB951Ui-2HnD 5-Port Home AP/Router")[Ubiquiti UniFi AP AC](/products/ubiquiti-unifi-ap-ac-lite-indoor-access-point-41 "Ubiquiti UniFi AP AC Lite Indoor Access Point")[TP-Link TL-SG3428 24-Port L2](/products/tp-link-tl-sg3428-24-port-l2-managed-switch-44 "TP-Link TL-SG3428 24-Port L2 Managed Switch") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Is%20the%20Problem%20Your%20Wi-Fi%20or%20Your%20Internet%3F%20A%203-Minute%20Test.%20I%20want%20networking%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Test by LAN cable first. - Cable works, Wi-Fi does not: fix Wi-Fi. - Both fail: restart, check lights, call the provider. - Check for provider outages. ## What to look for before you buy 1. **Plug in by cable**: Laptop to a LAN port. 2. **Compare**: Cable works but Wi-Fi does not = Wi-Fi issue. 3. **Check router lights**: Red or off WAN/PON = line fault. 4. **Restart for 30 seconds**: Fixes many glitches. 5. **Check for outages**: Provider app or social media. 6. **Call support**: With your account number. ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Zuku modem troubleshooting guide](https://www.zuku.co.ke/wp-content/uploads/2020/07/modem-troubleshoot.pdf). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions What if the cable test is slow too? Then the line or package is the limit; contact your provider. Does restarting really help? It clears many temporary glitches, but is not a cure for placement or hardware problems. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Shopping Guides · Guide Why Is My Wi-Fi So Slow? 7 Fixes That Work Seven fixes in order, from free to buying a new router. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/why-is-my-wifi-slow-kenya)[Networking & IT · Guide How to Improve Your Wi-Fi Signal Free fixes first, then the right hardware for thick Kenyan walls and multi-storey homes. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/how-to-improve-wifi-signal-kenya)[Networking & IT · Troubleshooting Router Keeps Disconnecting? How to Find the Cause Power, heat, ISP line or settings: narrow down why the connection keeps dropping. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/router-keeps-disconnecting-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Is a Money Counter Worth It for My Business?**](https://qyvea.co.ke/best-money-counter-and-note-detector-kenya)[Next →**: Juicer Prices in Kenya: Centrifugal, Slow Juicers & Citrus Presses**](https://qyvea.co.ke/juicer-price-in-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)