--- title: "Phone Stolen? What to Do in the First Hour (Kenya) | Qyvea" url: https://qyvea.co.ke/what-to-do-when-your-phone-is-stolen-kenya description: "Block your SIM and M-Pesa, lock or wipe the phone, change passwords and report to the police: a first-hour checklist. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/what-to-do-when-your-phone-is-stolen-kenya for AI assistants. Prices and stock change; check the live page. 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What to Do in the First Hour Block your SIM and M-Pesa, lock or wipe the phone, change passwords and report to the police: a first-hour checklist. Nobody wants to find out a phone is a copy after paying for it. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Block SIM and M-Pesa first. - Lock or wipe the phone remotely. - Change passwords on key accounts. Quick answer Treat a stolen phone as a possible SIM swap risk. Call Safaricom (or your network) at once to block the SIM and mobile money, lock or wipe the phone with find-my-device, change passwords on key accounts, tell your bank and report to the police with your IMEI. [Photo: Denny Ryanto / Unsplash](https://unsplash.com/photos/CjUlnvc33YM) Why buy it from Qyvea ## Check where it comes from before you pay, not after. ### If you wait - Copies and refurbished phones sold as new - No warranty or repair path - Chargers and cables that damage the battery ### What you get - Genuine phones and accessories with warranty - Prices in KES with no surprises at delivery - Help choosing before you pay [Ask us to help you choose](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Phone%20Stolen%3F%20What%20to%20Do%20in%20the%20First%20Hour.%20Can%20you%20help%20me%20choose%20and%20quote%3F)Reply usually within 30 minutes. Delivery across Kenya, free in Nairobi over KES 5,000. Real products, live prices, in stock now ## Key takeaways - Block SIM and M-Pesa first. - Lock or wipe the phone remotely. - Change passwords on key accounts. - Report to the police with the IMEI. ## What to look for before you buy 1. **Call your network**: Block the SIM and mobile money. 2. **Lock the phone**: Find-my-device: lock, locate or wipe. 3. **Secure accounts**: Email, banking, social media. 4. **Tell your bank**: Block cards and apps. 5. **Report to police**: Give the IMEI and get an abstract. ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Safaricom customer advisory on PINs](https://www.safaricom.co.ke/media-center-landing/press-releases/customer-advisory-on-sharing-of-sim-and-m-pesa-pins-and-other-personal-information); [K24: SIM swap fraud and M-Pesa](https://k24.digital/lifestyle/technology/how-sim-swap-fraud-works-and-how-to-protect-your-m-pesa-account). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Can a thief use my M-Pesa? They can try, which is why you block the SIM and change your PIN straight away. What if I do not know my IMEI? It may be on the box or in your Google or Apple account. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Personal Safety · Guide Phone Snatching: How to Reduce the Risk in Busy Streets Snatchers target phones in hand near roads, windows and stages: how to carry, use and protect your phone in busy places. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/phone-snatching-prevention-nairobi)[Personal Safety · Guide SIM Swap Fraud in Kenya: Warning Signs and How to Protect Yourself Sudden loss of signal can mean a fraudster has taken your number: how SIM swap fraud works, the warning signs and what to do at once. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/sim-swap-fraud-signs-and-protection-kenya)[Personal Safety · Guide How WhatsApp Accounts Get Hijacked in Kenya and How to Stop It Phishing and SIM swaps are the main routes: turn on two-step verification, never share codes and check linked devices. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/whatsapp-account-hijack-prevention-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Phone Snatching: How to Reduce the Risk in Busy Streets**](https://qyvea.co.ke/phone-snatching-prevention-nairobi)[Next →**: Protecting Older Relatives From Scams and Fake Callers**](https://qyvea.co.ke/elderly-scam-prevention-kenya) ## Need this system installed? Talk to Qyvea. We design, install and maintain it. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)