--- title: "Washing Machine Not Draining: Filter, Hose and Pump Checks | Qyvea" url: https://qyvea.co.ke/washing-machine-not-draining-fix-kenya description: "Water left in the drum usually means a clogged filter, kinked hose or a failed pump: safe checks in order, with towels ready. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/washing-machine-not-draining-fix-kenya for AI assistants. Prices and stock change; check the live page. 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Most appliance regrets start with a deal that looked too good. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Straighten the drain hose. - Clean the pump filter. - Check the error code in the manual. Quick answer Check the drain hose for kinks, clean the pump filter (usually behind a small panel at the bottom front, with towels ready), try the emergency drain, and read any error code. Samsung says the commonest causes are a clogged debris filter or a failed drain pump, and a restriction or dead pump needs service. [Photo: Lotus Design N Print / Unsplash](https://unsplash.com/photos/VaGdhK-kI1c) Why buy it from Qyvea ## Buy it once, from someone who will still answer the phone next year. ### If you wait - Grey-market stock with no warranty to claim on - Paying twice when it fails within a year - Nobody to call when it arrives damaged ### What you get - Genuine brands with manufacturer warranty - Delivered to your door, within 24 hours in Nairobi - 7-day returns if it is not right [Ask us to help you choose](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Washing%20Machine%20Not%20Draining%3A%20Filter%2C%20Hose%20and%20Pump%20Checks.%20Can%20you%20help%20me%20choose%20and%20quote%3F)Reply usually within 30 minutes. Delivery across Kenya, free in Nairobi over KES 5,000. Real products, live prices, in stock now ## Key takeaways - Straighten the drain hose. - Clean the pump filter. - Check the error code in the manual. - Dead pump or internal blockage: service. ## What to look for before you buy 1. **Switch off and unplug**: Safety first; put towels and a tray down. 2. **Check the hose**: Remove kinks and blockages. 3. **Open the filter**: Drain the small tube, unscrew and clear lint and coins. 4. **Try the emergency drain**: As the manual shows. 5. **Run a spin cycle**: If water still stays, call service. ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Samsung: washing machine door does not open, drain or spin](https://www.samsung.com/za/support/home-appliances/my-washing-machine-door-does-not-open-drain-or-spin-what-can-i-do/); [Sears Home Services: washing machine won't drain](https://www.searshomeservices.com/blog/what-to-do-when-your-washing-machine-wont-drain). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Why will the door not open? Machines lock the door when water is inside; drain first. Is it the pump? If the filter and hose are clear and water stays, the pump is the likely fault. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Shopping Guides · Guide Washing Machine Not Spinning: Causes You Can Check Door not closed, unbalanced load, blocked drain, tripped power or a worn belt or lid switch: check these in order before calling a technician. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/washing-machine-not-spinning-causes-kenya)[Shopping Guides · Guide Front-Load or Top-Load Washing Machine: Which Suits a Kenyan Home? Front loaders use about a third of the water; top loaders are cheaper and often cheaper to run on cold washes. Water pressure, hard water and budget compared. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/front-load-vs-top-load-washing-machine-kenya)[Shopping Guides · Buying Guide Washing Machine Prices in Kenya: Top Load vs Front Load vs Twin Tub Top load, front load or twin tub, which size, and which brand gives the best value. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/washing-machine-prices-in-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Washer-Dryer Combos: Wash and Dry in One Machine**](https://qyvea.co.ke/washer-dryer-combo-kenya)[Next →**: Washing Machine Not Spinning: Causes You Can Check**](https://qyvea.co.ke/washing-machine-not-spinning-causes-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)