# Silver and Gold: How Vendor Trust Tiers Work at Qyvea

Status on Qyvea is earned, not bought. Reliable vendors earn Silver and Gold.

**Quick answer:** Tiers reward reliability: accurate listings, honoured prices, on-time delivery and few returns. Build a clean record and your status rises.

## What builds trust

Accurate listings that match what you deliver. Prices honoured after awards. On-time deliveries to the hub. Few defective or wrong items. Prompt replies in the order chat.

## What hurts it

Bidding without stock. Late or partial deliveries. Wrong items. Ignoring returns rules.

## Why it matters

Higher status shows buyers and Qyvea that you are dependable.

## A simple routine

Check stock before you bid. Pack carefully. Deliver on the agreed day. Check your performance page monthly.

## Why reliability is the real product

In equipment supply, almost every supplier can buy the same goods from the same importers. What separates them is whether orders arrive complete, correct and on time. Tiers make that visible. A Gold vendor tells Qyvea, without a word, that orders handed to them get done.

## Habits that move you up

Never list stock you do not hold. Never bid on an order you cannot deliver. Reply in the order chat the same day. Pack so nothing is damaged. Check each delivery against the order before leaving.

## A monthly reliability review

Count orders delivered on time versus late. Count items returned as defective or wrong. Check replies in the order chat for speed and tone. Note any listing you had to correct. Choose one improvement for the coming month.

## Recover from a bad delivery

Everyone makes mistakes. When one happens, be honest, fix it quickly and write down the cause. A vendor who admits a wrong item, replaces it fast and changes their process is far more valuable than one who hides problems. Your next ten clean deliveries repair the record.

## A typical scenario

A vendor delivers fifteen orders on time with no wrong items and sees their status improve. Illustrative example based on common cases, not a named vendor.

## Common mistakes

Overpromising. Skipping checks before packing. Ignoring complaints.

## Quick checklist

Check stock. Pack well. Deliver on time.

## FAQ

**Can I buy Gold?** Tiers are earned through reliability.

**How long to reach Silver?** It depends on your activity and record.

**Do tiers change payouts?** Check the Vendor Terms and dashboard.

**Can I lose a tier?** Poor performance can lower standing.

Sign up free: https://qyvea.co.ke/vendor?signup=1