--- title: "V380 Camera Setup: Connect V380 Pro to Wi-Fi and Phone | Qyvea" url: https://qyvea.co.ke/v380-camera-setup-kenya description: "Step-by-step V380 camera setup: install V380 Pro, add the camera by Wi-Fi or hotspot, fix common pairing problems, set the memory card and secure the camera." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/v380-camera-setup-kenya for AI assistants. Prices and stock change; check the live page. 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Imagine something goes wrong at your gate tonight. Could you show exactly who, when and how? Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Use the V380 Pro app. - Cameras only join 2.4 GHz Wi-Fi. - Hotspot (AP) mode is the fallback. Quick answer Install the V380 Pro app, power the camera, and wait for its voice prompt. In the app, tap Add device, scan the QR code on the camera, then choose your 2.4 GHz Wi-Fi and enter the password. If it fails, reset the camera, connect your phone to the camera's own hotspot (named like MV + numbers) and add it from there. Finally, set a strong camera password and format the memory card. [Photo: Alan J. Hendry / Unsplash](https://unsplash.com/photos/KNt4zd8HPb0) Why this matters now ## Every night without proper recording is a night you cannot prove anything. ### If you wait - A theft or a dispute becomes your word against theirs - You hear about it hours later, if at all - Police and insurers ask what you can show them ### What you get - Every entrance recorded day and night - Playback on your phone within minutes - A visible camera changes how people behave [Hikvision DS-2CD1023G0E-I 2MP Bullet](/products/hikvision-ds-2cd1023g0e-i-2mp-bullet-network-camera-132 "Hikvision DS-2CD1023G0E-I 2MP Bullet Network Camera")[Dahua HDCVI 2MP Dome](/products/dahua-hdcvi-2mp-dome-camera-14357 "Dahua HDCVI 2MP Dome Camera")[Hikvision DS-7616NI-Q2 16CH 4K](/products/hikvision-ds-7616ni-q2-16ch-4k-nvr-189 "Hikvision DS-7616NI-Q2 16CH 4K NVR") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20V380%20Camera%20Setup%3A%20Connect%20to%20Wi-Fi%20and%20Your%20Phone.%20I%20want%20CCTV%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Use the V380 Pro app. - Cameras only join 2.4 GHz Wi-Fi. - Hotspot (AP) mode is the fallback. - Reset button: hold until the voice prompt. - Always change the default password. ## Setup steps 1. **Install V380 Pro**: From Google Play or the App Store; allow location and local network permissions. 2. **Insert a microSD card**: Format it later from the app. 3. **Power the camera**: Wait for the voice prompt or blinking light. 4. **Add device**: Tap + and scan the QR code on the camera body. 5. **Choose 2.4 GHz Wi-Fi**: Enter the password exactly; avoid special characters if it fails. 6. **Name and secure it**: Set a strong device password and turn on motion recording. ## If pairing fails | Problem | Fix | | --- | --- | | App can't find camera | Reset the camera; try hotspot (AP) mode | | Wrong Wi-Fi band | Turn on 2.4 GHz or split bands on the router | | Keeps going offline | Weak signal: move the router or add an extender | | No recordings | Format the microSD card in the app and enable recording | Weak Wi-Fi is the most common cause. Read [how to improve your Wi-Fi signal](https://qyvea.co.ke/how-to-improve-wifi-signal-kenya). ## Secure it - Change the camera password from the default - Keep the app updated - Don't share the account login; use device sharing - Put cameras on a guest or separate network if possible **When to call a professional**: Need several cameras viewed in one place reliably? A recorder-based system is easier to manage. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%27d%20like%20help%20with%20CCTV%20setup). ## Frequently asked questions Why won't my V380 camera connect to Wi-Fi? Usually 5 GHz Wi-Fi, a wrong password, or weak signal. Use 2.4 GHz and move closer to the router. How do I reset a V380 camera? Hold the reset button until you hear the reset voice prompt, then add it again. Can V380 work without internet? It can record to the SD card; phone viewing over the internet needs Wi-Fi. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [CCTV · Buying Guide CCTV Bulb Cameras: Are They Any Good? How light-bulb cameras work, what they're good for, and their real limits. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/cctv-bulb-camera-kenya)[CCTV · Guide How to Connect a CCTV Camera to Your Phone The right app for each brand, what the recorder needs, and how to fix it when viewing fails. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/how-to-connect-cctv-to-phone-kenya)[CCTV · Troubleshooting CCTV Not Showing on Phone Remote viewing stopped working? Checks for the app, the internet connection and the recorder. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/cctv-no-remote-view-fix-kenya) ### Related services [CCTV Installation](https://qyvea.co.ke/cctv) ### Related products [CCTV cameras in the shop](https://qyvea.co.ke/cctv-cameras-kenya) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Solar CCTV Camera With a SIM Card: How 4G Solar Cameras Work**](https://qyvea.co.ke/solar-4g-cctv-camera-sim-card-kenya)[Next →**: What CCTV Do I Need in a Salon or Barbershop?**](https://qyvea.co.ke/best-cctv-for-salon-kenya) ## Need this system installed? Talk to Qyvea. We design, install and maintain it. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)