--- title: "TV Has Sound but No Picture | Qyvea" url: https://qyvea.co.ke/tv-no-picture-but-sound-backlight-kenya description: "Shine a torch at the screen: if you can faintly see the picture, the backlight has failed. Other checks first, then repair or replacement. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/tv-no-picture-but-sound-backlight-kenya for AI assistants. Prices and stock change; check the live page. 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Other checks first, then repair or replacement. A message nobody hears is a message you never sent. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Torch test shows a backlight fault. - Try another input and unplug devices. - Power reset first. Quick answer If you hear sound but the screen is dark, shine a torch close to the screen. A faint picture in the lit area means the backlight has failed, which needs a technician. First try another input, unplug HDMI devices, do a power reset and check picture settings and any 'screen off' mode. [Photo: Ufoma Ojo / Unsplash](https://unsplash.com/photos/uYLBBm4y_qA) Why this matters now ## The next event or emergency notice is the wrong time to find out the sound does not reach. ### If you wait - Shouting across a hall - A microphone that squeals and speakers that crackle - Emergency notices nobody hears ### What you get - Even coverage from ceiling or horn speakers - Music in some zones, announcements in all - Clear speech, tuned to the room [Premier Amplifier PM-13](/products/premier-amplifier-pm-13-74170 "Premier Amplifier PM-13")[Ceiling speaker 6 inch](/products/ceiling-speaker-6-inch-73836 "Ceiling speaker 6 inch")[Shure SM 57 MIC](/products/shure-sm-57-mic-74301 "Shure SM 57 MIC") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20TV%20Has%20Sound%20but%20No%20Picture%3A%20How%20to%20Check%20for%20a%20Backlight%20Fault.%20I%20want%20a%20PA%20system%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Torch test shows a backlight fault. - Try another input and unplug devices. - Power reset first. - Backlight repair needs a technician. ## What to look for before you buy 1. **Change the input**: Make sure you are on the right source. 2. **Unplug HDMI and USB devices**: Rule out external faults. 3. **Do a power reset**: Unplug for 60 seconds. 4. **Torch test**: Faint image under a torch means backlight. 5. **Decide**: Compare repair cost with a new TV. ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Sony: no TV picture](https://www.sony.ee/electronics/support/televisions-projectors/articles/00153674); [iFixit: TV will not turn on](https://www.ifixit.com/Wiki/TV_Will_Not_Turn_On); [TCL: no picture, no backlight, no audio](https://www.tcl.com/uk/en/support-tv/faq/37108). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Is a backlight repair worth it? On older or cheaper TVs a replacement may cost about the same; get a quote. Will a warranty cover it? Check the warranty terms and keep your receipt. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Shopping Guides · Guide TV Will Not Turn On? What the Standby Light Is Telling You Solid light, blinking light or no light: what each means, the power reset to try and when the power board needs a technician. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/tv-wont-turn-on-standby-light-guide-kenya)[Shopping Guides · Guide TV Says 'No Signal' on HDMI: Quick Fixes Wrong input, loose cable, a sleeping source device or a faulty port: a simple order of checks for HDMI no-signal problems. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/tv-hdmi-no-signal-fix-kenya)[Shopping Guides · Guide What Size TV Should You Buy for Your Room? Match screen size to viewing distance and budget. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/what-size-tv-for-your-room-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**TP-Link Router Prices in Kenya: Wi-Fi 6, Mesh & 4G Routers**](https://qyvea.co.ke/tp-link-router-price-in-kenya)[Next →**: TV Says 'No Signal' on HDMI: Quick Fixes**](https://qyvea.co.ke/tv-hdmi-no-signal-fix-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)