--- title: "What's Wrong? Troubleshooting & Diagnosis | Qyvea Limited Kenya" url: https://qyvea.co.ke/troubleshooting description: "Tell us what's wrong with your CCTV, gate, biometric, electric fence, network or fire alarm system -- self-help steps, real fix guides, or describe your problem and we'll respond." updated: 2026-10-09 --- > Markdown copy of https://qyvea.co.ke/troubleshooting for AI assistants. Prices and stock change; check the live page. # What's Wrong? Pick the closest match below for quick self-help steps and a link to the full fix guide, or skip straight to describing your problem and we'll take it from there. Common Faults ## Tap the Problem You're Seeing CCTV Not Recording - Check the recorder's hard drive status and free space - Confirm the recording schedule is enabled for that camera - Check the drive isn't full or corrupted [Full fix guide →](https://qyvea.co.ke/cctv-camera-not-recording-fix-kenya) Camera Offline / No Remote View - Check the camera's power supply and cable connection - Check the recorder's own internet/network connection - Restart the recorder and router [Full fix guide →](https://qyvea.co.ke/cctv-no-remote-view-fix-kenya) [Camera offline? →](https://qyvea.co.ke/cctv-camera-offline-kenya) Night Vision Not Working - Clean the lens and IR window - Check for glare or backlighting from nearby lights - Check IR LEDs aren't burnt out [Full fix guide →](https://qyvea.co.ke/cctv-night-vision-problems-kenya) Gate Not Opening - Check the remote's battery - Check the motor's power supply - Look for obstructions or misaligned safety sensors [Full fix guide →](https://qyvea.co.ke/automatic-gate-not-opening-kenya) [Motor beeping? →](https://qyvea.co.ke/gate-motor-beeping-kenya) Biometric Not Recognizing - Clean the sensor with a dry cloth - Try again with a clean, dry finger - Re-enroll the fingerprint if it still fails [Full fix guide →](https://qyvea.co.ke/biometric-not-recognizing-fingerprint-kenya) [Door not opening? →](https://qyvea.co.ke/access-control-door-not-opening-kenya) Electric Fence Alarm Triggering - Check for vegetation touching the fence line - Check for loose connections along the wire - Check the earthing system [Full fix guide →](https://qyvea.co.ke/electric-fence-not-working-kenya) [More on alarm faults →](https://qyvea.co.ke/electric-fence-alarm-fault-kenya) Network Slow - Restart the router and check for firmware updates - Check for damaged or poorly terminated cabling - Reduce interference from other devices/networks [Full fix guide →](https://qyvea.co.ke/network-cabling-repair-kenya) [Switch not working? →](https://qyvea.co.ke/network-switch-not-working-kenya) Fire Alarm Showing Fault - Check the panel's backup battery - Check the fault log for the specific zone/device - Do not ignore a persistent fault -- have it checked [Full fix guide →](https://qyvea.co.ke/fire-alarm-system-repair-kenya) [False alarms? →](https://qyvea.co.ke/fire-alarm-false-alarm-kenya) Not Listed, or Still Stuck? ## Describe Your Problem Tell us what's happening, add a photo if it helps, and we'll get back to you -- no need to know which system or part is actually at fault. FAQ ## Common questions My CCTV camera stopped recording -- what should I check? Check the recorder's hard drive status and available storage first, then confirm the recording schedule is actually enabled for that camera. See our [CCTV not recording fix guide](https://qyvea.co.ke/cctv-camera-not-recording-fix-kenya) for the full walkthrough. My camera shows offline or I can't view it remotely -- why? This is usually a network or power issue -- check the camera's power supply and cable connection first, then the recorder's own network connection. See our [camera offline / no remote view guide](https://qyvea.co.ke/cctv-no-remote-view-fix-kenya). My automatic gate won't open -- what's the likely cause? Check the remote's battery, the motor's power supply, and whether anything is obstructing the gate or its safety sensors. See our [gate not opening fix guide](https://qyvea.co.ke/automatic-gate-not-opening-kenya) for the full checklist. Why isn't my fingerprint being recognized? Clean the sensor and try again with a dry finger -- if it still fails, the fingerprint may need re-enrolling. See our [biometric not recognizing guide](https://qyvea.co.ke/biometric-not-recognizing-fingerprint-kenya). My electric fence alarm keeps triggering with no real intrusion -- why? Vegetation touching the fence line is the most common cause, followed by loose connections or a fault in the earthing. See our [electric fence not working guide](https://qyvea.co.ke/electric-fence-not-working-kenya). What if I can't tell which system is actually causing the problem? Use the "Describe Your Problem" form above instead of picking a specific fault -- tell us what you're seeing and we'll diagnose it from there. ## Need a Full Repair Visit? If self-help hasn't fixed it, book a technician visit or set up a maintenance contract to catch faults before they happen. [WhatsApp Qyvea](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%27d%20like%20a%20repair%20visit.) [Call +254 113 301 244](tel:+254113301244) Related ## Related Qyvea pages [### Preventive Maintenance Catch faults before they become a breakdown.](https://qyvea.co.ke/maintenance) [### General Maintenance & Repairs One-off repair and servicing for existing systems.](https://qyvea.co.ke/maintenance-support) [### Maintenance Checklist What to check across every system, periodically.](https://qyvea.co.ke/preventive-security-maintenance-checklist-kenya) Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)