--- title: "Starlink Obstructed or Disconnecting in Kenya: Fixes | Qyvea" url: https://qyvea.co.ke/starlink-disconnecting-obstructed-kenya description: "Starlink dropping out, showing obstructed or slow? Placement, mounting height, trees, power and router settings, plus how to use Starlink as a business backup line." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/starlink-disconnecting-obstructed-kenya for AI assistants. Prices and stock change; check the live page. 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Fixes That Work Placement, obstructions, power and Wi-Fi: keep Starlink connected. The fix is usually simpler than the stress of living with the problem. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Use the app's obstruction check. - Mount high, clear of trees and tanks. - Short power dips restart Starlink. Quick answer Most Starlink drop-outs are caused by obstructions: trees, water tanks, walls or roof edges in the dish's view of the sky. The app's obstruction map shows exactly where. Mount the dish higher with a clear view, use a stable power supply, and if Wi-Fi rather than Starlink is the problem, add mesh or wire your own router. [Photo: Compare Fibre / Unsplash](https://unsplash.com/photos/hXVVNB6Qctg) Why act on it now ## A fault you ignore is a fault that grows. ### If you wait - Working around the fault for another week - A small problem turning into a replacement - Nobody checking the rest of the system ### What you get - The likely cause found fast, with the checks in this guide - A technician who fixes it properly if the checks do not - A system you can rely on again [MikroTik RB951Ui-2HnD 5-Port Home](/products/mikrotik-rb951ui-2hnd-5-port-home-ap-router-37 "MikroTik RB951Ui-2HnD 5-Port Home AP/Router")[Ubiquiti UniFi AP AC](/products/ubiquiti-unifi-ap-ac-lite-indoor-access-point-41 "Ubiquiti UniFi AP AC Lite Indoor Access Point")[TP-Link TL-SG3428 24-Port L2](/products/tp-link-tl-sg3428-24-port-l2-managed-switch-44 "TP-Link TL-SG3428 24-Port L2 Managed Switch") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Starlink%20Disconnecting%20or%20%27Obstructed%27%20in%20Kenya%3F%20Fixes%20That%20Work.%20I%20want%20networking%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Use the app's obstruction check. - Mount high, clear of trees and tanks. - Short power dips restart Starlink. - Weak indoor Wi-Fi isn't a Starlink problem. - Starlink makes a good failover line for offices. ## Quick checks you can do first 1. **Run the obstruction check**: The app maps what blocks the sky view. 2. **Raise the dish**: A pole or roof mount above trees and tanks usually fixes it. 3. **Check power**: Put the Starlink power supply on a UPS or inverter. 4. **Check cables**: Damaged or kinked cables cause drops. 5. **Separate Wi-Fi issues**: If the app shows good connection but devices are slow, fix the Wi-Fi. **Important**: Switch off and isolate power before opening any equipment. Batteries, inverters and mains wiring can cause serious injury; leave internal work to a qualified technician. ## What usually causes it | Symptom | Likely cause | Fix | | --- | --- | --- | | 'Obstructed' warnings | Trees, tanks, walls | Raise or move dish | | Drops in blackouts | No backup power | UPS or inverter circuit | | Good in app, slow on phones | Weak Wi-Fi indoors | Mesh or own router | | Drops in heavy rain | Rain fade (brief) | Normal; keep clear view | | Random reboots | Loose or damaged cable | Check and re-run cable | ## When to call a technician - The dish needs a pole or roof mount. - You need Wi-Fi across a large compound or building. - You want Starlink as automatic backup to fibre. - Cable runs are long or need protection. **When to call a professional**: Qyvea technicians diagnose and fix this on site across Nairobi and Kenya. Call [0113 301 244](tel:+254113301244) or [WhatsApp a technician](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20a%20technician%20for%20Starlink%20installation). Running this across several sites or branches? A [Qyvea maintenance contract](https://qyvea.co.ke/maintenance-contracts-for-business-kenya) catches these faults on scheduled visits, with a written report after each one. ## Parts that fix it ## Frequently asked questions Can Starlink be a backup for fibre? Yes. A dual-WAN router switches to Starlink when fibre drops and back again when it returns. Does rain affect Starlink in Kenya? Very heavy rain can cause brief drops. Clear sky view matters far more. Can you mount Starlink on a pole? Yes. We mount, route the cable neatly and set up Wi-Fi coverage. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Networking & IT · Troubleshooting Router Keeps Disconnecting? How to Find the Cause Power, heat, ISP line or settings: narrow down why the connection keeps dropping. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/router-keeps-disconnecting-kenya)[Networking & IT · Troubleshooting Wi-Fi Slow or No Signal Upstairs? How to Fix Coverage Properly Why concrete blocks Wi-Fi and how mesh, access points and cabling fix it. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/wifi-slow-upstairs-kenya)[Networking & IT · Troubleshooting Office Internet Slow When Everyone Is Online? Fix the Network, Not Just the Package Why consumer routers choke with many users and what a business network changes. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/office-internet-slow-many-users-kenya) ### Related services [Networking & Cabling](https://qyvea.co.ke/networking)[Structured Cabling](https://qyvea.co.ke/structured-cabling-kenya) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Should My Business Use a 4G Router or Fibre?**](https://qyvea.co.ke/4g-router-with-sim-card-or-fibre-which-for-business-kenya)[Next →**: Starlink in Kenya: Capacity Limits, Sign-Up Pause and Fair Use**](https://qyvea.co.ke/starlink-fair-use-policy-capacity-kenya) ## Still experiencing the problem? Qyvea can inspect and diagnose the system on site. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)