--- title: "Getting Safaricom Home Fibre | Qyvea" url: https://qyvea.co.ke/safaricom-home-fibre-how-to-apply-and-what-to-expect description: "Send 'Fibre' to 400, check coverage, expect a call and installation: a plain checklist, plus questions to ask before signing. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/safaricom-home-fibre-how-to-apply-and-what-to-expect for AI assistants. Prices and stock change; check the live page. 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The Wi-Fi works until the day everyone needs it at once. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - SMS 'Fibre' to 400 and wait for a call. - Confirm coverage, price and speed. - Ask about installation fees. Quick answer Safaricom's published route is to SMS the word 'Fibre' to 400 and wait for a call from the team, who check coverage and arrange installation. Reported installation fees and plan speeds have changed over time, so confirm the price, speed and any discounts before agreeing. Ask where the router will be placed and whether you can add your own mesh or access points. [Photo: Compare Fibre / Unsplash](https://unsplash.com/photos/hXVVNB6Qctg) Why this matters now ## Every dropped call and stalled upload is time you pay for twice. ### If you wait - Wi-Fi that drops in the middle of a call - Cables run once and never labelled - One broken router stops everyone ### What you get - Cabling and access points placed on a plan - A network that carries the whole team at once - Faults you can trace to a cable or a port [MikroTik RB951Ui-2HnD 5-Port Home](/products/mikrotik-rb951ui-2hnd-5-port-home-ap-router-37 "MikroTik RB951Ui-2HnD 5-Port Home AP/Router")[Ubiquiti UniFi AP AC](/products/ubiquiti-unifi-ap-ac-lite-indoor-access-point-41 "Ubiquiti UniFi AP AC Lite Indoor Access Point")[TP-Link TL-SG3428 24-Port L2](/products/tp-link-tl-sg3428-24-port-l2-managed-switch-44 "TP-Link TL-SG3428 24-Port L2 Managed Switch") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Getting%20Safaricom%20Home%20Fibre%3A%20How%20to%20Apply%20and%20What%20to%20Expect.%20I%20want%20networking%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - SMS 'Fibre' to 400 and wait for a call. - Confirm coverage, price and speed. - Ask about installation fees. - Plan router placement. ## What to look for before you buy 1. **Request**: SMS 'Fibre' to 400. 2. **Confirm coverage**: At your exact address. 3. **Check the plan**: Speed and price in writing. 4. **Plan router placement**: Central and high. 5. **Add backup power**: UPS for router and fibre box. ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Kenyans.co.ke: Safaricom home fibre packages and prices](https://www.kenyans.co.ke/news/39313-safaricom-home-fibre-packages-prices); [TechCabal: Safaricom increases home fibre speeds](https://techcabal.com/2026/04/30/safaricom-increases-home-fibre-speeds/). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions How much does installation cost? A 2022 report listed KES 3,000, but fees change, so ask Safaricom. Can I use my own router? Often yes behind the provider's equipment; ask about the options. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Shopping Guides · Guide Safaricom vs Airtel vs Zuku Home Fibre in Kenya: Which Plan Fits You? A 2026 comparison of reported home-fibre plans: entry prices, speeds and what to check before signing, including coverage and the router you need. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/safaricom-vs-airtel-vs-zuku-home-fibre-kenya)[Shopping Guides · Guide Best Router Setup for a 100 Mbps Home Fibre Line What to look for in a router for 100 Mbps and faster plans: Wi-Fi 6, gigabit ports, coverage and when to add mesh. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/best-router-for-100mbps-fibre-kenya)[Shopping Guides · Guide How Do I Keep My Wi-Fi Working During a Power Cut? Three ways to stay online when KPLC goes off, from cheapest to most reliable. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/keep-wifi-on-during-power-cuts-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Generator or Inverter: Which Backup Is Right for Me?**](https://qyvea.co.ke/how-to-choose-a-generator-or-inverter-kenya)[Next →**: Gift Ideas for Her in Kenya: Gadgets & Appliances She'll Actually Use**](https://qyvea.co.ke/gift-ideas-for-her-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)