--- title: "Router or Wi-Fi Keeps Disconnecting in Kenya: Fixes | Qyvea" url: https://qyvea.co.ke/router-keeps-disconnecting-kenya description: "Internet keeps dropping every few minutes or hours? Check power, overheating, ISP line, IP conflicts and firmware. Fixes for Safaricom, Zuku, Faiba and other connections." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/router-keeps-disconnecting-kenya for AI assistants. Prices and stock change; check the live page. 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How to Find the Cause Power, heat, ISP line or settings: narrow down why the connection keeps dropping. Every day this stays broken costs you more than the repair would. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Check whether the ISP light drops too. - Power dips reboot routers: put them on a UPS. - Overheating routers in cabinets drop often. Quick answer Frequent disconnections come from four places: the ISP line, the router itself (overheating, old firmware, failing power adapter), power dips, and local network problems such as IP conflicts. Check whether only Wi-Fi drops or the internet light on the ISP box goes off too. That one check tells you whether to call the ISP or fix your own network. [Photo: Compare Fibre / Unsplash](https://unsplash.com/photos/hXVVNB6Qctg) Why act on it now ## A fault you ignore is a fault that grows. ### If you wait - Working around the fault for another week - A small problem turning into a replacement - Nobody checking the rest of the system ### What you get - The likely cause found fast, with the checks in this guide - A technician who fixes it properly if the checks do not - A system you can rely on again [MikroTik RB951Ui-2HnD 5-Port Home](/products/mikrotik-rb951ui-2hnd-5-port-home-ap-router-37 "MikroTik RB951Ui-2HnD 5-Port Home AP/Router")[Ubiquiti UniFi AP AC](/products/ubiquiti-unifi-ap-ac-lite-indoor-access-point-41 "Ubiquiti UniFi AP AC Lite Indoor Access Point")[TP-Link TL-SG3428 24-Port L2](/products/tp-link-tl-sg3428-24-port-l2-managed-switch-44 "TP-Link TL-SG3428 24-Port L2 Managed Switch") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Router%20Keeps%20Disconnecting%3F%20How%20to%20Find%20the%20Cause.%20I%20want%20networking%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Check whether the ISP light drops too. - Power dips reboot routers: put them on a UPS. - Overheating routers in cabinets drop often. - Old firmware causes random drops. - IP conflicts drop single devices. ## Quick checks you can do first 1. **Watch the lights**: If the ISP's internet or LOS light goes off, the problem is the line. Call your ISP. 2. **Put it on a UPS**: Even a short dip reboots a router. A small UPS keeps it running. 3. **Give it air**: Move it out of cabinets and away from TVs and decoders. 4. **Update firmware**: Check the admin page or app for updates. 5. **Check one device or all**: If only one device drops, it's that device or an IP conflict. **Important**: Switch off and isolate power before opening any equipment. Batteries, inverters and mains wiring can cause serious injury; leave internal work to a qualified technician. ## What usually causes it | Symptom | Likely cause | Fix | | --- | --- | --- | | Internet light goes off | ISP line fault | Report to ISP with times | | Router reboots in power dips | No backup power | Small UPS for router and ONT | | Drops when hot afternoons | Overheating | Ventilate or replace | | One device drops | IP conflict or device Wi-Fi | DHCP reservation, update device | | Drops with many users | Consumer router overloaded | Business router or AP | ## When to call a technician - It's a business and drops affect sales or POS. - You have many users or CCTV on the same network. - You need a backup internet line (failover). - The ISP says the line is fine. **When to call a professional**: Qyvea technicians diagnose and fix this on site across Nairobi and Kenya. Call [0113 301 244](tel:+254113301244) or [WhatsApp a technician](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20a%20technician%20for%20internet%20disconnecting). Running this across several sites or branches? A [Qyvea maintenance contract](https://qyvea.co.ke/maintenance-contracts-for-business-kenya) catches these faults on scheduled visits, with a written report after each one. ## Parts that fix it ## Frequently asked questions Why does my internet drop every evening? Peak-time congestion on the ISP side, or many devices at home. Test speed at different times and log drops. Can I have two internet lines that switch automatically? Yes. A dual-WAN router fails over to a second line (for example Safaricom fibre and Starlink) when one drops. Does a mini UPS help? Yes. Routers and ONTs use little power, so a small UPS keeps the internet up through most blackouts. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Networking & IT · Troubleshooting Wi-Fi Slow or No Signal Upstairs? How to Fix Coverage Properly Why concrete blocks Wi-Fi and how mesh, access points and cabling fix it. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/wifi-slow-upstairs-kenya)[Networking & IT · Troubleshooting Office Internet Slow When Everyone Is Online? Fix the Network, Not Just the Package Why consumer routers choke with many users and what a business network changes. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/office-internet-slow-many-users-kenya)[Networking & IT · Troubleshooting Starlink Disconnecting or 'Obstructed' in Kenya? Fixes That Work Placement, obstructions, power and Wi-Fi: keep Starlink connected. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/starlink-disconnecting-obstructed-kenya) ### Related services [Networking & Cabling](https://qyvea.co.ke/networking)[IT Support](https://qyvea.co.ke/it-support) ### Related products [Best switches & routers](https://qyvea.co.ke/best-network-switch-router-kenya) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Remote CCTV Viewing Network Setup**](https://qyvea.co.ke/remote-cctv-viewing-network-setup-kenya)[Next →**: Server Room and Comms Room Setup**](https://qyvea.co.ke/server-room-and-comms-room-setup-kenya) ## Still experiencing the problem? Qyvea can inspect and diagnose the system on site. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)