# The Returns Policy for Qyvea Suppliers: What You Take Back and Who Pays

Returns are part of selling. Qyvea's rules are written down so you can plan for them.

**Quick answer:** Suppliers take back returned goods, for example a customer who does not collect, or an item that is defective or wrong. Defective or wrong items are refunded in full. For customer no-shows and change of mind, Qyvea pays a restocking fee. The Vendor Terms have the full rules.

## What counts as a return

The customer does not come to collect. The item is defective. The wrong item was sent. Change of mind.

## Who bears the cost

Defective or wrong item: refunded in full. No-show or change of mind: Qyvea pays a restocking fee.

## How to reduce returns

Accurate specs and photos. Test items before delivery. Pack well. Send the right model.

## Read the terms

This page is a summary. The Vendor Terms are the final word.

## Plan for returns in your pricing

Because suppliers take back returned goods, build a small allowance into your margin. If you test every item and describe it accurately, your return rate should be low, but it will never be zero. Knowing the rule beforehand turns a nasty surprise into a normal cost of doing business.

## How to handle a returned item

Inspect it and record the condition with photos. Check whether it is defective, wrong or simply not collected. Restock it if it is sellable. Record the case in your sheet and the order chat. Look for the cause and fix it: testing, packing, listing or sourcing.

## Keep returned goods separate

When goods come back, label them and store them apart from sale stock until you have inspected them. Test them, repack them if sellable and only then return them to the shelf. This prevents mixing faulty or used units with new stock and protects your next orders.

## Learn from every return

Defective: improve your testing or change source. Wrong item: improve order checking. Not collected: nothing to fix on your side, and the restocking fee applies. Change of mind: restocking fee applies. Read the full rules in the Vendor Terms .

## A typical scenario

A vendor tests every switch before delivery and rarely sees defective returns. When a customer does not collect, the goods come back and the restocking fee applies. Illustrative example based on common cases, not a named vendor.

## Common mistakes

Not testing. Wrong model sent. Ignoring the terms.

## Quick checklist

Read terms. Test before packing. Match model.

## FAQ

**What is the restocking fee?** The Vendor Terms state it.

**Do I get my goods back?** Suppliers take back returned goods.

**Can I refuse a return?** Follow the Vendor Terms.

**How do I avoid defective returns?** Test and pack carefully.

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