--- title: "10 Questions to Ask a CCTV Installer in Kenya | Qyvea" url: https://qyvea.co.ke/questions-to-ask-a-cctv-installer-kenya description: "Ten questions to ask any CCTV installer in Kenya before paying: brands, warranty, storage days, remote viewing, cabling, support and what happens when something fails. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/questions-to-ask-a-cctv-installer-kenya for AI assistants. Prices and stock change; check the live page. We deliver products across Kenya · same-day dispatch · delivered within 24 hours[CCTV Installation](https://qyvea.co.ke/cctv)[Access Control](https://qyvea.co.ke/access-control-systems-kenya)[Biometrics & Attendance](https://qyvea.co.ke/biometrics)[Electric Fencing](https://qyvea.co.ke/electric-fence)[Automatic Gates](https://qyvea.co.ke/automatic-gates)[Fire Alarm Systems](https://qyvea.co.ke/fire-alarm-systems)[Security Guards & K9](https://qyvea.co.ke/security-guards)[Solar Installation](https://qyvea.co.ke/solar-installation)[Solar & Power Backup](https://qyvea.co.ke/solar-solutions)[Electrical Installation](https://qyvea.co.ke/electrical-installation)[Smart Home Automation](https://qyvea.co.ke/smart-home-automation)[Building Management (BMS)](https://qyvea.co.ke/bms)[Networking & Wi-Fi](https://qyvea.co.ke/networking)[IT Support](https://qyvea.co.ke/it-support)[Cyber Security](https://qyvea.co.ke/cybersecurity)[System Integration](https://qyvea.co.ke/system-integration)[Intercom Systems](https://qyvea.co.ke/intercom)[PA Systems](https://qyvea.co.ke/pa-systems)[POS Systems](https://qyvea.co.ke/pos-systems)[Queue Management](https://qyvea.co.ke/queue-management-systems)[Business Supply (B2B)](https://qyvea.co.ke/business-supply-kenya)[Maintenance & Repairs](https://qyvea.co.ke/maintenance) Shopping Guides · Guide # 10 Questions to Ask a CCTV Installer Before You Pay A short list that exposes cheap quotes with hidden gaps. Most people only find out what their cameras missed on the day they needed them. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Get brand, model and disk size in writing. - You should own the admin password. - Ask the warranty length and response time. Quick answer Ask what brand and model of camera and recorder you are getting, how many days of footage the disk will hold, who owns the admin password, what the warranty covers and how fast they respond when something fails. Installer websites commonly offer 6 to 12 months of warranty, so check yours in writing. [Photo: Alan J. Hendry / Unsplash](https://unsplash.com/photos/KNt4zd8HPb0) Why this matters now ## Every night without proper recording is a night you cannot prove anything. ### If you wait - A theft or a dispute becomes your word against theirs - You hear about it hours later, if at all - Police and insurers ask what you can show them ### What you get - Every entrance recorded day and night - Playback on your phone within minutes - A visible camera changes how people behave [Hikvision DS-2CD1023G0E-I 2MP Bullet](/products/hikvision-ds-2cd1023g0e-i-2mp-bullet-network-camera-132 "Hikvision DS-2CD1023G0E-I 2MP Bullet Network Camera")[Dahua HDCVI 2MP Dome](/products/dahua-hdcvi-2mp-dome-camera-14357 "Dahua HDCVI 2MP Dome Camera")[Hikvision DS-7616NI-Q2 16CH 4K](/products/hikvision-ds-7616ni-q2-16ch-4k-nvr-189 "Hikvision DS-7616NI-Q2 16CH 4K NVR") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%2010%20Questions%20to%20Ask%20a%20CCTV%20Installer%20Before%20You%20Pay.%20I%20want%20CCTV%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Get brand, model and disk size in writing. - You should own the admin password. - Ask the warranty length and response time. - Ask what is not included. ## What to look for before you buy - Which brand and model are the cameras and recorder? - How many days of recording will the disk hold? - Will you give me the admin password and app setup? - Is cable, trunking, VAT and transport included? - What is the warranty and who handles faults? - How fast do you respond to a failure? - Can I add cameras later? - Is the power supply protected from surges? - Do you offer a maintenance plan, and what does it cost? - Can I see another installation you have done? ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Best Care Services CCTV pricing](https://bestcareservices.co.ke/expertise/cctv-installation-and-repair); [Achi Systems CCTV installation](https://achisystems.co.ke/cctv-security-camera-installation-service/). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Should the installer keep the password? No. You should have the admin login so you are never locked out. What warranty is normal? Installers often quote 6 to 12 months; branded equipment may carry a longer manufacturer warranty. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [CCTV · Buying Guide How Much Does CCTV Cost in Kenya? What drives the price of a CCTV system: cameras, recorder, storage, cabling and installation. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/how-much-does-cctv-cost-in-kenya)[CCTV · Guide How Long Does CCTV Keep Footage? Recording Days & Hard Drives How to work out how many days your recorder keeps, why surveillance-rated drives matter, and when motion recording makes sense. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/cctv-recording-duration-hard-drives-kenya)[Shopping Guides · Guide How Many CCTV Cameras Do I Need for My House or Shop? A simple method to count cameras for a home, shop or office, and which kit to start with. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/how-many-cctv-cameras-do-i-need-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**1.5kVA Inverter Prices in Kenya: Home and Small Business**](https://qyvea.co.ke/1-5kva-inverter-price-in-kenya)[Next →**: 1000W Inverter Prices in Kenya: What It Can Run**](https://qyvea.co.ke/1000w-inverter-price-in-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. 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