--- title: "Privacy Policy | Qyvea Limited Kenya" url: https://qyvea.co.ke/privacy description: "Qyvea Limited Kenya Privacy Policy -- how we collect, use, retain and protect your personal data and CCTV footage." updated: 2026-10-09 --- > Markdown copy of https://qyvea.co.ke/privacy for AI assistants. Prices and stock change; check the live page. [Home](https://qyvea.co.ke/) / Privacy Policy # Privacy Policy How Qyvea Limited Kenya collects, uses, retains and protects your personal information and CCTV footage. [1. Information We Collect](#collect) [2. How We Use Information](#use) [3. CCTV Footage Retention](#cctv-retention) [4. Data Security](#security) [5. Data Sharing](#sharing) [6. Your Rights](#rights) [7. Biometric Data](#biometric) [8. Cookies & Tracking](#cookies) [9. International Transfers](#transfers) [10. Children's Privacy](#children) [11. Breach Notification](#breach) [12. Policy Updates](#updates) [13. Contact Information](#contact-info) [14. Legal Framework](#legal-framework) [15. Google API & Gmail](#google-api) **Last Updated:** March 1, 2026  ·  **: Effective Date:** March 1, 2026 ## 1. Information We Collect ### Personal Information We collect the following types of personal information when you use our services: - Name, phone number, and email address - Physical address and location data - Payment information (processed securely through M-Pesa and bank transfers) - Service preferences and requirements - Communication records (calls, emails, messages) ### CCTV and Security Footage When we install and manage security systems, we may handle: - Video surveillance footage from installed cameras - Access control logs and entry/exit records - Biometric data (fingerprints, facial recognition) for access control - System monitoring and maintenance logs ## 2. How We Use Your Information ### Service Provision We use your information to: - Provide security system installation and maintenance services - Process service requests and quotations - Schedule installations and technical support - Monitor and maintain security systems - Provide emergency response services ### Communication We use your contact information to: - Send service updates and appointment reminders - Provide technical support and troubleshooting assistance - Share security alerts and system notifications - Respond to inquiries and service requests ## 3. CCTV Footage Retention Policy ### Standard Retention Period **Commercial Clients:** CCTV footage is retained for 30 days from the date of recording, unless extended by client request or legal requirements. **Residential Clients:** CCTV footage is retained for 14 days from the date of recording, unless specified otherwise in the service agreement. ### Extended Retention Clients may request extended retention periods for: - Legal proceedings or investigations - Insurance claims documentation - Compliance requirements - Specific business needs (with written agreement) ### Footage Deletion All footage is automatically deleted according to the retention schedule. Manual deletion can be requested by: - Property owner or authorized representative - Written request with proper identification - 24-48 hour processing time for deletion requests ## 4. Data Security and Protection ### Technical Security Measures We implement industry-standard security measures: - 256-bit encryption for all stored data and video footage - Secure cloud storage with redundant backups - Access control systems with multi-factor authentication - Regular security audits and penetration testing - Secure transmission protocols (HTTPS, VPN) ### Physical Security Physical security measures include: - Secure data centers with 24/7 monitoring - Restricted access to server rooms and equipment - Background checks for all technical staff - Secure equipment disposal and recycling ## 5. Data Sharing and Disclosure ### We Do Not Sell Your Data Qyvea Limited Kenya never sells, rents, or shares your personal information with third parties for marketing purposes. ### Permitted Disclosures We may share information only when: - Required by law or court order - Necessary for law enforcement investigations - Requested by the property owner or authorized representative - Essential for service provision (with your consent) ## 6. Your Rights and Choices ### Data Access and Correction You have the right to: - Request access to your personal information - Correct inaccurate or incomplete data - Request deletion of your information (where legally permitted) - Opt-out of non-essential communications - Request data portability ### CCTV Footage Rights As a property owner, you have the right to: - Access any footage from your property - Request copies of specific recordings - Determine retention periods - Authorize third-party access (with written consent) ## 7. Biometric Data Protection ### Special Protection Biometric data receives enhanced protection: - Separate storage from other personal data - Template-based storage (not raw images) - Automatic deletion after contract termination - Strict access controls and audit logs ### Consent Requirements We obtain explicit consent for: - Collection of biometric data - Use in access control systems - Storage duration and processing methods - Third-party sharing (if applicable) ## 8. Cookies and Tracking ### Website Cookies Our website uses: - Essential cookies for website functionality - Analytics cookies to improve user experience - Session cookies for security and authentication ### Website Analytics To understand which pages help visitors, we record anonymous page views and clicks on our call, WhatsApp, email and site-survey buttons, together with the page, device type and how the visit reached us (for example a search engine, social network or campaign link). These records never include your name, phone number or email. If you choose "Accept" on our cookie notice, we also remember on your device how you first found us and use Google Analytics cookies; if you choose "Essential only", nothing is stored on your device for analytics and Google Analytics runs without cookies. When you submit a site-survey request, how you found us is saved with your request so we can see which pages bring enquiries. ### Personalised Store ("Recommended for you") If you choose "Show me products I'll like" on our store's cookie notice, we remember your last 8 searches and the last 10 products you viewed, and use them to show you "Recommended for you", "Because you searched" and "Recently viewed" rows. This history is kept in your browser's local storage. If you are signed in to a Qyvea account, the same list is also saved to your account so it follows you to other devices; only you can read it. If you choose "No thanks, essentials only", or change your choice later, your saved searches are removed from your device and the copy in your account is deleted. You can also clear your recent searches at any time from the search box. ### Cookie Control You can control cookies through: - Browser settings to block or delete cookies - Cookie consent banner on our website - Opt-out of analytics tracking ## 9. International Data Transfers ### Data Location All personal data and CCTV footage is: - Stored within Kenya whenever possible - Processed using Kenya-based data centers - Transferred internationally only with explicit consent - Protected by EU-standard GDPR compliance measures ## 10. Children's Privacy ### Age Restrictions We do not knowingly collect personal information from children under 18 years of age. ### School and Family Systems For systems installed in schools or family homes: - Parental/guardian consent is required - Special privacy protections apply to minors - Limited data collection and retention ## 11. Breach Notification ### Data Breach Response In case of a data breach, we will: - Notify affected individuals within 72 hours - Provide details of the breach and potential impact - Offer remediation and protection measures - Report to regulatory authorities as required - Implement corrective measures to prevent future breaches ## 12. Policy Updates ### Changes to Privacy Policy We may update this privacy policy when: - Services or data practices change - New laws or regulations require updates - Technology or security measures evolve ### Notification of Changes Changes will be communicated through: - Website updates with new effective date - Email notifications to registered clients - Prominent notices for significant changes ## 13. Contact Information ### Privacy Inquiries For privacy-related questions or requests: - **Email:** [info@qyvea.co.ke](mailto:info@qyvea.co.ke) - **Phone:** [+254 113 301 244](tel:+254113301244) - **Address:** Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) 00100 - **Response Time:** Within 5 business days ### Data Protection Officer Our Data Protection Officer handles: - Privacy policy compliance - Data subject requests - Breach investigations - Regulatory communications ## 14. Legal Framework ### Applicable Laws This privacy policy complies with: - Kenya Data Protection Act 2019 - EU General Data Protection Regulation (GDPR) - Communications Authority of Kenya guidelines - Industry best practices for security companies ## 15. Google API Services and Gmail Integration ### Use of Google User Data Qyvea Limited Kenya's internal admin dashboard uses the Gmail API, authorized via Google OAuth, solely to send outreach emails on behalf of the authorized Qyvea account holder. Specifically, we access: - Permission to send email through the connected Gmail account (`gmail.send` scope) - The connected account's email address, to identify the sending account ### Limited Use Disclosure Qyvea's use and transfer of information received from Google APIs adheres to the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. In particular: - Google account data is used only to send outreach emails initiated and approved by an authorized Qyvea administrator - We do not use Gmail data to serve advertisements - We do not sell, rent, or transfer Google user data to third parties - We do not allow humans to read Gmail data except as necessary for security purposes, to comply with applicable law, or with the account holder's explicit consent - No Gmail message content is used to train generalized AI or machine learning models - Access is restricted to a single authorized administrator account and revocable at any time via Google Account permissions or the Qyvea admin dashboard ### Data Stored We store only the OAuth refresh token and connected sender email address, encrypted at rest, for the purpose of maintaining the authorized connection. We do not store the contents of your Gmail inbox, contacts, or any data beyond what is needed to send outreach emails you approve. ## Consent and Agreement By using Qyvea Limited Kenya's services, you acknowledge that you have read, understood, and agree to this privacy policy. Continued use of our services constitutes acceptance of any updated privacy policy. **Last Updated:** March 1, 2026  ·  **: Effective Date:** March 1, 2026 Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)