--- title: "Phone Charging Slowly or Not Charging? Cable, Charger and Port Checks | Qyvea" url: https://qyvea.co.ke/phone-charging-slow-or-not-charging-kenya description: "Swap the cable and charger, clean the port gently, check for software issues and know when the battery or port needs replacing. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/phone-charging-slow-or-not-charging-kenya for AI assistants. Prices and stock change; check the live page. 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Cable, Charger and Port Checks Swap the cable and charger, clean the port gently, check for software issues and know when the battery or port needs replacing. Your phone holds your money, your photos and your contacts. Who are you buying it from? Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Cable and charger first. - Clean the port gently with the phone off. - Restart and test another outlet. Quick answer Most charging problems are the cable or charger. Try another cable and a certified charger, clean the charging port gently with a wooden toothpick or soft brush while the phone is off, restart the phone, and check whether it charges in safe mode or on another outlet. Persistent faults mean a worn port or battery. [Photo: Denny Ryanto / Unsplash](https://unsplash.com/photos/CjUlnvc33YM) Why buy it from Qyvea ## Check where it comes from before you pay, not after. ### If you wait - Copies and refurbished phones sold as new - No warranty or repair path - Chargers and cables that damage the battery ### What you get - Genuine phones and accessories with warranty - Prices in KES with no surprises at delivery - Help choosing before you pay [Ask us to help you choose](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Phone%20Charging%20Slowly%20or%20Not%20Charging%3F%20Cable%2C%20Charger%20and%20Port%20Checks.%20Can%20you%20help%20me%20choose%20and%20quote%3F)Reply usually within 30 minutes. Delivery across Kenya, free in Nairobi over KES 5,000. Real products, live prices, in stock now ## Key takeaways - Cable and charger first. - Clean the port gently with the phone off. - Restart and test another outlet. - Worn port or battery needs service. ## What to look for before you buy 1. **Swap the cable**: Cables fail most often. 2. **Try a certified charger**: Cheap chargers charge slowly or not at all. 3. **Clean the port gently**: Phone off; soft tool. 4. **Restart**: Clears software glitches. 5. **Test another outlet or power bank**: Rule out the socket. 6. **Service**: Port or battery replacement. ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [HP: troubleshooting common device problems](https://www.hp.com/us-en/shop/tech-takes/printer-troubleshooting-common-problems-quick-fixes). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Why is my phone charging slowly? A weak cable or charger, or a hot phone, or many apps running. Is a fast charger safe? Use one matched to the phone and certified. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Shopping Guides · Buying Guide Power Bank Buying Guide Kenya: mAh, Fast Charging & Best Brands How many mAh you really need, fast charging, and laptop power banks. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/power-bank-buying-guide-kenya)[Shopping Guides · Guide Phone Overheating or Battery Draining Fast: Habits and Fixes Heat, heavy apps, poor signal and old batteries drain phones: remove the case when charging, close heavy apps and know when to replace the battery. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/phone-overheating-and-battery-care-kenya)[Shopping Guides · Guide How to Keep Your Phone Charged During Long Power Cuts Capacity maths in plain English, and the backup chain. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/keep-phone-charged-during-blackouts-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Pharmacies POS Bundle: What Is in the Box**](https://qyvea.co.ke/pharmacies-pos-bundle-whats-in-the-box-and-how-to-install-kenya)[Next →**: Phone Overheating or Battery Draining Fast: Habits and Fixes**](https://qyvea.co.ke/phone-overheating-and-battery-care-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)