--- title: "Patient Feedback Terminals for Hospitals and Clinics | Qyvea" url: https://qyvea.co.ke/patient-feedback-terminals-for-hospitals-and-clinics-kenya description: "How smiley feedback buttons at hospital and clinic exits in Kenya measure patient satisfaction by department and hour." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/patient-feedback-terminals-for-hospitals-and-clinics-kenya for AI assistants. Prices and stock change; check the live page. 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People forgive a wait they can see the order of. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - One-press feedback - Results by department - Staff see their score Quick answer A feedback terminal at the exit asks one question and gives the hospital a measure of service by department, counter and hour. [Photo: Navy Medicine / Unsplash](https://unsplash.com/photos/rqdWlkRzerg) Why this matters now ## Every busy day without order is a day your reputation is built by the loudest person in the queue. ### If you wait - Crowds at the counter and arguments over who is next - Staff shouted at for the order - No idea where the time is lost ### What you get - Tickets, screens and pagers keep the order - Calm staff and calmer customers - Reports show the wait by hour and counter [Posiflex EK2432 POS Self-Service](/products/posiflex-ek2432-pos-self-service-mini-kiosk-49596 "Posiflex EK2432 POS Self-Service Mini Kiosk")[Retekess TD136 Wireless Calling](/products/retekess-td136-wireless-calling-display-receiver-improve-customer-service-10003006 "Retekess TD136 Wireless Calling Display Receiver | Improve Customer Service")[Retekess TD017 Touch Wireless](/products/retekess-td017-touch-wireless-call-button-10002979 "Retekess TD017 Touch Wireless Call Button") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Patient%20Feedback%20Terminals%20for%20Hospitals%20and%20Clinics.%20I%20want%20a%20queue%20system%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - One-press feedback - Results by department - Staff see their score - Evidence for managers ## Why it matters Hospitals hear complaints from the loudest patients. A feedback terminal at the exit hears from everyone, in one press, and the reports show where service feels best and worst. **One-press feedback**: Three to five smiley buttons, no forms. **Results by department**: See which counter and which hour scores best. **Staff see their score**: Gives teams a reason to improve. **Evidence for managers**: A record to show the board or the county. ## How a patient moves through it How a patient moves through it Patient leavesPasses the exit or the pharmacy Presses a buttonSmiley rating System recordsTime, counter and score Manager reviewsWeekly report Team improvesTargets set and checked ## What to check before you buy | Check | Why it matters | | --- | --- | | Button levels | Three to five | | Placement | At the exit, the pharmacy and the cashier | | Counter tags | Each terminal tied to a counter | | Reports | By hour, counter and day | | Connection | Wired or radio to the system | | Hygiene | Wipeable, with a sanitiser nearby | | Language | Icons are universal; add a short line in English and Kiswahili | ## How we set it up 1. **Pick the exits**: Where patients pass after each service. 2. **Install terminals**: At eye level beside the counter or exit. 3. **Link to the system**: Terminals tied to counters and departments. 4. **Set the report**: Weekly report to the manager. 5. **Review monthly**: Look at trends with the team. ## Available now at Qyvea These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000. ## How to put it to the hospital or clinic Pitch to the hospital quality officer: it is the cheapest way to turn patient opinion into numbers. Quote terminals for each exit and a reporting setup. **Tip**: Installers and resellers: ask us for a trade quote and we deliver the whole list to your site in one trip. ## Get a free survey and quote **When to call a professional**: Tell us about your facility, how many departments and counters you run and we will quote the full setup, supplied, delivered and installed if you want it. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20help%20with%20patient%20feedback%20terminals). ## Frequently asked questions Do patients use them? At the exit, yes. Keep the question short. Is it anonymous? Usually. Check the model. Can reports be emailed? Some systems can; ask before you buy. What if a patient presses by mistake? Trends matter more than single presses. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Access Control · Technology Explained What Is a Queue Management System? A ticket, calling and display system that turns a crowded counter into an orderly, measurable queue. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/what-is-a-queue-management-system-kenya)[Access Control · Guide What Hardware Does a Queue Management System Need? The boxes and screens behind a queue system and how to choose them. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/queue-management-hardware-guide-kenya)[Access Control · Comparison Virtual Queue vs Ticket System vs Pager Three ways to manage a queue and the sites each one suits best. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/virtual-queue-vs-ticket-vs-pager-kenya) ### Related services [Queue Management Systems](https://qyvea.co.ke/queue-management-systems)[System Integration](https://qyvea.co.ke/system-integration)[Networking & Cabling](https://qyvea.co.ke/networking) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Patch Panel Prices in Kenya: 12, 24 and 48 Port Cat6 Panels**](https://qyvea.co.ke/patch-panel-price-in-kenya)[Next →**: Patient Flow Across Triage, Lab and Pharmacy**](https://qyvea.co.ke/multi-department-patient-flow-triage-lab-pharmacy-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)