# Order Alerts and the Countdown Timer: How to Never Miss a Request

Speed is a skill. The vendors who respond first usually get first look. Set yourself up before the first alert arrives.

**Quick answer:** Requests reach you on your dashboard and by email the moment they open, with a countdown timer. Keep notifications on, check email on your phone and keep your price sheet ready.

## Set up your phone

Sign in on your phone and keep it signed in. Make sure email notifications are on. Add the sender to your contacts so it does not go to spam. Check on a good data plan.

## Keep a price sheet

A simple list of your landed cost per product lets you send a price in a minute.

## Decide your rules

Skip anything you do not stock. Skip anything below your floor. Always respond to your best-moving lines.

## If you are away

Ask a trusted person to monitor alerts, or accept that you will miss some.

## A response routine that takes two minutes

Open the alert and read the product, quantity and timer. Check stock: do you hold it right now? Open your price sheet and find landed cost and floor. Send your price. Note the request in your log so you can follow it up.

## Common alert mistakes

Replying without checking stock. Replying after the timer has nearly ended and making a pricing error in a hurry. Letting alert emails fall into spam. Having the dashboard logged out on your phone. Test your setup once a week. Sign in on your phone and confirm you can reach the request page quickly.

## Keep a team routine

If you work with staff, decide who watches alerts at which hours and who has authority to send prices. Share the price sheet, set a rule for what to skip and review missed requests weekly. A small team with a clear rule responds faster than one person checking when they remember.

## Reduce noise, keep signal

Only list products you genuinely want to be asked about. Remove discontinued lines. Pause products when you are out of stock. A clean list means every alert is worth reading, and you will stay responsive instead of tuning alerts out.

## A typical scenario

A vendor keeps the dashboard open on a phone at the shop, answers two requests during lunch and one in the evening. Illustrative example based on common cases, not a named vendor.

## Common mistakes

Alerts landing in spam. No price sheet. Slow phone data.

## Quick checklist

Check email settings. Create a price sheet. Respond to best lines first.

## FAQ

**Do alerts come by SMS?** Alerts come on the dashboard and by email.

**What if I get too many alerts?** Only list products you want to be asked about.

**Can I pause alerts?** Check your dashboard options.

**What if I miss one?** Nothing is lost except the opportunity.

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