--- title: "Laptop Won't Turn On: Checklist Before You Pay for Repair | Qyvea" url: https://qyvea.co.ke/laptop-wont-turn-on-checklist-kenya description: "What to check when a laptop will not turn on in Kenya: charger and battery, power button, a drained battery, a faulty DC jack, RAM and screen, before paying for a repair. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/laptop-wont-turn-on-checklist-kenya for AI assistants. Prices and stock change; check the live page. 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What Should I Check First? Most dead laptops are a charger, battery or port problem. Work through the simple checks first. The wrong laptop costs you hours every week for years. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Check the charger and socket first. - Hold the power button with the charger unplugged, then try again. - Lights on but black screen: test an external monitor. Quick answer A laptop that will not start is often a power problem, not a dead board. Check the socket and charger light, try another charger, hold the power button for 30 seconds with the charger disconnected, remove the battery if your model allows, and listen for fans or beeps. If the lights come on but the screen stays black, test an external monitor. Only after the simple checks does a technician need to test the board, memory or screen. [Photo: Mikey Harris / Unsplash](https://unsplash.com/photos/kw0z6RyvC0s) Why buy it from Qyvea ## The machine you work on every day deserves more than a lucky guess. ### If you wait - Refurbished stock sold as new - No warranty when it fails - Specs that look right on paper and crawl in use ### What you get - Genuine stock with manufacturer warranty - Straight answers on what suits your use - 7-day returns and delivery to your door [Ask us to help you choose](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20My%20Laptop%20Won%27t%20Turn%20On.%20What%20Should%20I%20Check%20First%3F.%20Can%20you%20help%20me%20choose%20and%20quote%3F)Reply usually within 30 minutes. Delivery across Kenya, free in Nairobi over KES 5,000. Real products, live prices, in stock now ## Key takeaways - Check the charger and socket first. - Hold the power button with the charger unplugged, then try again. - Lights on but black screen: test an external monitor. - Then see a technician. ## What to look for before you buy 1. **Check the socket and charger**: Try another socket, another charger and check the charger light. 2. **Hard reset**: Unplug everything, hold the power button for 30 seconds, then plug the charger in. 3. **Remove the battery**: If your model allows, try on charger alone. 4. **Look and listen**: Do the fan, lights or beeps show life? 5. **Test a monitor**: Connect an external screen to separate screen and board faults. 6. **See a technician**: Memory, board and port faults need testing. ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Why does it show lights but no picture? It can be the screen, the cable, the memory or the graphics. An external monitor helps tell which. Could the battery be the cause? Yes. A dead or faulty battery can stop some laptops starting; try on the charger alone if you can remove the battery. Is my data lost? Usually not. The drive can be read even when the laptop will not start; see our back-up guide. Should I open the laptop myself? Only if you are confident; opening can void a warranty and damage parts. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Shopping Guides · Guide My Laptop Won't Charge Even With a New Charger. Is It the Charging Port? If a good charger and battery do not help, the DC jack or charging port is the usual culprit. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/laptop-not-charging-dc-jack-repair-kenya)[Shopping Guides · Guide Why Is My Laptop Battery Draining Fast or Not Charging? Most failing laptop batteries are simply worn out. Check the charger and port first, then replace the battery. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/laptop-battery-not-charging-or-draining-fast-kenya)[Shopping Guides · Guide How Do I Back Up My Laptop Files Before a Repair or Upgrade? Copy your files to two places before any repair or upgrade, and check you can open them. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/back-up-your-laptop-files-before-repair-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**My Laptop Won't Charge Even With a New Charger. Is It the Charging Port?**](https://qyvea.co.ke/laptop-not-charging-dc-jack-repair-kenya)[Next →**: Natural Hair Heat Tools: Blow-Dry, Stretch & Straighten Safely**](https://qyvea.co.ke/natural-hair-heat-tools-guide-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)