--- title: "Queue System for Laboratories and Diagnostic Centres | Qyvea" url: https://qyvea.co.ke/laboratory-and-diagnostic-centre-queue-system-kenya description: "How laboratories and diagnostic centres in Kenya use tickets, pagers and screens to handle sample collection, imaging and result collection." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/laboratory-and-diagnostic-centre-queue-system-kenya for AI assistants. Prices and stock change; check the live page. 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Separate tickets for each keep patients and staff clear. People forgive a wait they can see the order of. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Fasting patients go first, fairly - Separate lines - Quiet calling Quick answer A lab has three queues in one: sample collection, imaging and result collection. Separate tickets for each keep patients and staff clear. [Photo: Navy Medicine / Unsplash](https://unsplash.com/photos/rqdWlkRzerg) Why this matters now ## Every busy day without order is a day your reputation is built by the loudest person in the queue. ### If you wait - Crowds at the counter and arguments over who is next - Staff shouted at for the order - No idea where the time is lost ### What you get - Tickets, screens and pagers keep the order - Calm staff and calmer customers - Reports show the wait by hour and counter [Posiflex EK2432 POS Self-Service](/products/posiflex-ek2432-pos-self-service-mini-kiosk-49596 "Posiflex EK2432 POS Self-Service Mini Kiosk")[Retekess TD136 Wireless Calling](/products/retekess-td136-wireless-calling-display-receiver-improve-customer-service-10003006 "Retekess TD136 Wireless Calling Display Receiver | Improve Customer Service")[Retekess TD017 Touch Wireless](/products/retekess-td017-touch-wireless-call-button-10002979 "Retekess TD017 Touch Wireless Call Button") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Queue%20System%20for%20Laboratories%20and%20Diagnostic%20Centres.%20I%20want%20a%20queue%20system%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Fasting patients go first, fairly - Separate lines - Quiet calling - Results desk is clear ## Why it matters Labs and diagnostic centres handle patients who are fasting, anxious or in pain. A clear order and a quiet call system make the visit calmer for them and for the staff. **Fasting patients go first, fairly**: Priority tickets for patients who cannot wait long. **Separate lines**: Sample collection, imaging and result collection each have a ticket. **Quiet calling**: Pagers or a screen replace shouting names. **Results desk is clear**: Patients collect results by number, not by crowding the counter. ## How a patient moves through it How a patient moves through it ReceptionTicket for the type of test Sample or imaging roomCalled by number Waiting for resultsPager vibrates when ready Results deskCollect by ticket BillingFinal call ## What to check before you buy | Check | Why it matters | | --- | --- | | Ticket lines | Sample, imaging and results are common | | Priority | For fasting and elderly patients | | Pagers | For patients who wait outside or in the car | | Screen | Shows the number and room | | Privacy | Numbers instead of names on screens | | Reports | Time from arrival to sample and to results | | Power | UPS for the display and kiosk | ## How we set it up 1. **Walk the lab**: We mark reception, sample rooms, imaging and the results desk. 2. **Install the kiosk**: At reception with a button for each service. 3. **Fit keypads and screens**: A keypad per room and a screen in the waiting area. 4. **Add pagers**: A set of pagers for patients who wait outside. 5. **Train the team**: A short session at each station. ## Available now at Qyvea These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000. ## How to put it to the hospital or clinic Pitch the lab manager: patients waiting for results are the loudest and the least patient. A results queue and pagers settle the room. Quote the kiosk, keypads, a screen and a set of pagers. **Tip**: Installers and resellers: ask us for a trade quote and we deliver the whole list to your site in one trip. ## Get a free survey and quote **When to call a professional**: Tell us about your facility, how many departments and counters you run and we will quote the full setup, supplied, delivered and installed if you want it. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20help%20with%20a%20laboratory%20queue%20system). ## Frequently asked questions Can we show names on the screen? Numbers protect privacy and are the usual choice. How many pagers do we need? Count the busiest hour and add a few spare. Do imaging rooms need keypads? Yes, so staff can call the next patient without leaving the room. Can results be sent by SMS? That depends on your lab software, not the queue equipment. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Access Control · Technology Explained What Is a Queue Management System? A ticket, calling and display system that turns a crowded counter into an orderly, measurable queue. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/what-is-a-queue-management-system-kenya)[Access Control · Guide What Hardware Does a Queue Management System Need? The boxes and screens behind a queue system and how to choose them. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/queue-management-hardware-guide-kenya)[Access Control · Comparison Virtual Queue vs Ticket System vs Pager Three ways to manage a queue and the sites each one suits best. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/virtual-queue-vs-ticket-vs-pager-kenya) ### Related services [Queue Management Systems](https://qyvea.co.ke/queue-management-systems)[System Integration](https://qyvea.co.ke/system-integration)[Networking & Cabling](https://qyvea.co.ke/networking) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Queue System for Insurance Offices: The Pitch Owners Say Yes To**](https://qyvea.co.ke/queue-system-for-insurance-offices-the-pitch-owners-say-yes-to-kenya)[Next →**: Queue System for Law Firms and Notaries: The Pitch Owners Say Yes To**](https://qyvea.co.ke/queue-system-for-law-firms-and-notaries-the-pitch-owners-say-yes-to-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)