--- title: "KPLC Power Outage: How to Report It and Protect Your Equipment | Qyvea" url: https://qyvea.co.ke/kplc-power-outage-what-to-do-kenya description: "Power outage in your area? How to report a Kenya Power outage (*977#, 97771), protect appliances from surges when power returns, and keep CCTV, gates and Wi-Fi running." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/kplc-power-outage-what-to-do-kenya for AI assistants. Prices and stock change; check the live page. We deliver products across Kenya · same-day dispatch · delivered within 24 hours[CCTV Installation](https://qyvea.co.ke/cctv)[Access Control](https://qyvea.co.ke/access-control-systems-kenya)[Biometrics & Attendance](https://qyvea.co.ke/biometrics)[Electric Fencing](https://qyvea.co.ke/electric-fence)[Automatic Gates](https://qyvea.co.ke/automatic-gates)[Fire Alarm Systems](https://qyvea.co.ke/fire-alarm-systems)[Security Guards & K9](https://qyvea.co.ke/security-guards)[Solar Installation](https://qyvea.co.ke/solar-installation)[Solar & Power Backup](https://qyvea.co.ke/solar-solutions)[Electrical Installation](https://qyvea.co.ke/electrical-installation)[Smart Home Automation](https://qyvea.co.ke/smart-home-automation)[Building Management (BMS)](https://qyvea.co.ke/bms)[Networking & Wi-Fi](https://qyvea.co.ke/networking)[IT Support](https://qyvea.co.ke/it-support)[Cyber Security](https://qyvea.co.ke/cybersecurity)[System Integration](https://qyvea.co.ke/system-integration)[Intercom Systems](https://qyvea.co.ke/intercom)[PA Systems](https://qyvea.co.ke/pa-systems)[POS Systems](https://qyvea.co.ke/pos-systems)[Queue Management](https://qyvea.co.ke/queue-management-systems)[Business Supply (B2B)](https://qyvea.co.ke/business-supply-kenya)[Maintenance & Repairs](https://qyvea.co.ke/maintenance) Solar & Electrical · Guide # KPLC Power Outage: Report It and Protect Your Equipment How to report a blackout to Kenya Power, and how to stop the return surge damaging your electronics. The grid fails on its own schedule, and your fence, cameras and lights go with it. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Report: dial \*977# or call 97771. - Check neighbours first: is it just your house? - Unplug TVs, fridges and computers during long outages. Quick answer To report a power outage to Kenya Power, dial \*977# (works on any network without data) or call the contact centre on 97771. While the power is off, switch off sensitive appliances at the socket so the surge when power returns doesn't hit them. A surge protector, a UPS or a solar backup system keeps CCTV, gates, alarms and Wi-Fi working through outages. [Photo: Andre Taissin / Unsplash](https://unsplash.com/photos/LBPU8K7loz8) Why this matters now ## Each outage you wait through is another night your protection depends on the grid. ### If you wait - Fence, cameras and lights go off together - Recorders restart badly or lose footage - A generator needs fuel and attention ### What you get - Batteries carry your essentials through the outage - Solar reduces what you buy from the grid - Sized to the load you actually have [Jinko Solar 450W Mono](/products/jinko-solar-450w-mono-perc-solar-panel-102 "Jinko Solar 450W Mono PERC Solar Panel")[Must 6kva solar inverter](/products/must-6kva-solar-inverter-28900 "Must 6kva solar inverter")[200Ah 24V LiFePO4 Lithium](/products/200ah-24v-lifepo4-lithium-battery-pack-413 "200Ah 24V LiFePO4 Lithium Battery Pack") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20KPLC%20Power%20Outage%3A%20Report%20It%20and%20Protect%20Your%20Equipment.%20I%20want%20solar%20and%20backup%20power%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Report: dial \*977# or call 97771. - Check neighbours first: is it just your house? - Unplug TVs, fridges and computers during long outages. - Surge protection saves equipment when power returns. - Backup power keeps security systems running. ## Is it just you? 1. **Check your meter and main switch**: A tripped breaker or empty token balance looks like an outage. 2. **Ask a neighbour**: If they have power, the fault is likely on your side or your service line. 3. **Report it**: Dial \*977# or call 97771 with your meter or account number. 4. **Stay clear of fallen lines**: Report fallen cables or burning transformers as emergencies; never touch them. ## Protect your equipment - Switch off fridges, TVs, computers and pumps at the wall - Leave one light on so you know when power returns - Wait a few minutes after power returns before switching big loads on - Fit surge protection at the distribution board - Put the router, DVR/NVR and gate motor on a UPS or backup Read [surge protection and earthing](https://qyvea.co.ke/surge-protection-and-earthing-kenya) and [changeover switches](https://qyvea.co.ke/automatic-changeover-switches-kenya). ## Keep security running in a blackout | System | Backup option | | --- | --- | | CCTV and Wi-Fi | UPS or small inverter with lithium battery | | Gate motor | Gate battery, ideally with solar top-up | | Electric fence | Energizer battery backup | | Whole home | Hybrid solar with batteries | **When to call a professional**: Qyvea installs surge protection and backup for homes and businesses. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%27d%20like%20help%20with%20power%20backup). ## Frequently asked questions How do I report a power outage to KPLC? Dial \*977# on any network or call 97771. Why do appliances get damaged when power comes back? Voltage spikes and unstable supply as the network reconnects; surge protection helps. Will my CCTV record during a blackout? Only if the cameras and recorder are on backup power. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Solar & Electrical · Guide Security System Backup Power Keeping CCTV, fences and gates running when the power goes. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/security-system-backup-power-kenya)[Solar & Electrical · Technology Explained Surge Protection & Earthing for Security Systems Why storms and power returns kill cameras, gate controllers and recorders, and how surge protection and earthing prevent it. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/surge-protection-and-earthing-kenya)[Solar & Electrical · Guide What Can a 600W, 1000W or 3kW Inverter Power? Typical appliance wattages and what each inverter size can realistically run. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/what-can-1000w-inverter-power-kenya) ### Related services [Solar Backup Solutions](https://qyvea.co.ke/solar-solutions)[Security Backup Power](https://qyvea.co.ke/security-system-backup-power-kenya)[Electrical Installation](https://qyvea.co.ke/electrical-installation) ### Related products [Best solar backup systems](https://qyvea.co.ke/best-solar-backup-system-kenya) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Is It Safe to Plug Many Things Into One Extension?**](https://qyvea.co.ke/extension-cables-and-power-strips-safety-kenya)[Next →**: KPLC Voltage Fluctuations Damaging Your Appliances? How to Protect Them**](https://qyvea.co.ke/voltage-fluctuation-damaging-appliances-kenya) ## Need this system installed? Talk to Qyvea. We design, install and maintain it. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)