--- title: "Intercom Not Working? Apartment Intercom Repair in Kenya | Qyvea" url: https://qyvea.co.ke/intercom-not-working-repair-kenya description: "Intercom or apartment intercom not working: no sound, no video, not ringing or door not opening? Common causes, simple checks and intercom repair in Kenya." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/intercom-not-working-repair-kenya for AI assistants. Prices and stock change; check the live page. 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Causes and Repair No ring, no sound, no picture or the door won't open: what usually causes it. The fix is usually simpler than the stress of living with the problem. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Whole building down: check power and the entrance panel. - One flat down: indoor station or its cable. - Sound but no video: camera or video cable. Quick answer Intercom faults usually trace to power (a failed supply or tripped breaker), damaged or corroded cable, a faulty door station from rain or tampering, wrong settings after a power cut, or a door release lock that has failed. One flat not working points to its indoor unit or cable; the whole building points to the entrance panel or power. [Photo: Marija Zaric / Unsplash](https://unsplash.com/photos/8lzwzoCsxhM) Why act on it now ## A fault you ignore is a fault that grows. ### If you wait - Working around the fault for another week - A small problem turning into a replacement - Nobody checking the rest of the system ### What you get - The likely cause found fast, with the checks in this guide - A technician who fixes it properly if the checks do not - A system you can rely on again [Fanvil i16V Video intercom](/products/fanvil-i16v-video-intercom-49009 "Fanvil i16V Video intercom")[Hikvision DS-KH9510-WTE1 10.1" Indoor](/products/hikvision-ds-kh9510-wte1-10-1-indoor-station-474 "Hikvision DS-KH9510-WTE1 10.1\" Indoor Station")[Dahua DHI-ASF601A ELECTRIC LOCK](/products/dahua-dhi-asf601a-electric-lock-52142 "Dahua DHI-ASF601A ELECTRIC LOCK") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Intercom%20Not%20Working%3F%20Causes%20and%20Repair.%20I%20want%20a%20video%20intercom%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Whole building down: check power and the entrance panel. - One flat down: indoor station or its cable. - Sound but no video: camera or video cable. - Rings but door won't open: lock or release wiring. - Old systems: parts may be unavailable, so upgrade. ## Symptom guide | Symptom | Likely cause | | --- | --- | | Nothing works anywhere | Power supply or main cable | | One flat doesn't ring | Indoor station or its cable | | Crackly or no sound | Corroded connections, water in the door station | | No video | Camera, video cable or settings | | Door won't open | Electric lock, magnetic lock or release wiring | | App doesn't ring | Internet or app settings (IP models) | ## Repair or upgrade If parts for an old system are no longer available, upgrading to a 2-wire or IP system is often cheaper than chasing faults. See [apartment intercoms](https://qyvea.co.ke/apartment-intercom-system-kenya). **When to call a professional**: Qyvea repairs and replaces intercoms for apartments, homes and offices. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%27d%20like%20help%20with%20access%20control). ## Frequently asked questions Why is my apartment intercom not ringing? If only your flat is affected, the indoor station or its cable is the usual cause; if every flat is affected, check the entrance panel and power. Can an old intercom be repaired? Often yes, but when parts are unavailable an upgrade can cost less overall. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Access Control · Guide Apartment Intercom Systems Entrance panels, indoor stations, door release and phone answering for apartment blocks. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/apartment-intercom-system-kenya)[Access Control · Technology Explained Intercom System Types Explained Audio or video, wired or wireless, analogue or IP: which intercom fits your building. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/intercom-system-types-kenya)[Access Control · Guide How to Install a Video Intercom The steps from planning to testing, and the parts best left to an installer. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/how-to-install-video-intercom-kenya) ### Related services [Intercom Installation](https://qyvea.co.ke/intercom)[Access Control Repair](https://qyvea.co.ke/access-control-system-repair-kenya) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**How to Install a Video Intercom**](https://qyvea.co.ke/how-to-install-video-intercom-kenya)[Next →**: Intercom System Types Explained**](https://qyvea.co.ke/intercom-system-types-kenya) ## Still experiencing the problem? Qyvea can inspect and diagnose the system on site. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)