# Why Qyvea Keeps Customer Details Private From Vendors (and What It Means for You)

Some suppliers worry that a platform will take their customers. Others worry about handling customer calls. Qyvea's model answers both: the customer belongs to Qyvea and you deal only with Qyvea.

**Quick answer:** On Qyvea, customer details stay private. You see the product, quantity and the request, not the customer's contact details. Qyvea handles the customer, delivery and payment, and pays you for the goods you supply.

## What you see

You see the request: what product, how many and by when to send a price. You do not see the customer's name, phone or address.

## Why it is built this way

It protects customers from unwanted calls and keeps the buying experience consistent. It also means you never have to chase an end customer for payment.

## What it means for your work

Fewer calls and messages. No chasing customers for money. A single point of contact: Qyvea. Clear rules in the Vendor Terms .

## What you give up

You do not build a direct relationship with the customer through Qyvea. If that matters to you, keep your own shop and channels alongside.

## Why privacy helps suppliers too

It may look like a limit, but it removes real work. You are not asked to call customers about delivery times, you are not chased by buyers who lost your number, and you never carry the risk of a customer who refuses to pay, because Qyvea deals with the customer and pays you for the goods you supplied.

## Staying within the rules

Because the model depends on trust, the Vendor Terms set rules on conduct. Do not try to find customers outside the platform, and do not use information from an order to contact someone. Keep conversations about orders in the order chat so there is a clear record. If you want your own customers, keep your own shop and channels for them, and let Qyvea orders stay Qyvea orders.

## How information flows

The customer orders from Qyvea. You see the product and quantity, not who ordered. You send your price to Qyvea. You deliver to the Qyvea hub, not the customer. Qyvea checks the goods, delivers to the customer and pays you. At no point does a vendor need the customer's contact details, so the platform does not provide them.

## What to do if a customer finds you

Customers may know your shop independently. If one contacts you about a Qyvea order, do not discuss the order outside the platform. Point them back to Qyvea. If they want to buy from your shop separately, that is a separate sale and your own business, but keep it clearly apart from Qyvea orders and read the conduct section of the Vendor Terms.

## A typical scenario

A supplier gets a request for six cameras. The alert shows the product and quantity, not who ordered. After delivery to the hub, the payout arrives without a single customer call. Illustrative example based on common cases, not a named vendor.

## Common mistakes

Trying to find the customer outside the platform. Ignoring the conduct rules in the Vendor Terms. Expecting customer details in the alert.

## Quick checklist

Read the conduct rules. Use the order chat for questions. Keep your own shop for direct customers.

## FAQ

**Can I contact the customer?** No. Qyvea handles the customer.

**Who do I talk to about an order?** Qyvea, through your dashboard and the order chat.

**Can I ask customers to buy from me directly?** Read the Vendor Terms on conduct before doing anything like that.

**Is my data private too?** Qyvea uses your details to run the vendor account and payouts. See the privacy policy on the site.

Sign up free: https://qyvea.co.ke/vendor?signup=1