--- title: "Hikvision DVR/NVR Forgot Password: How to Reset | Qyvea" url: https://qyvea.co.ke/hikvision-dvr-password-reset-kenya description: "Forgot your Hikvision DVR or NVR password? The official reset options (security questions, reserved email, Hik-Connect, GUID) and how Qyvea resets it." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/hikvision-dvr-password-reset-kenya for AI assistants. Prices and stock change; check the live page. 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Every day this stays broken costs you more than the repair would. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Start at the recorder's login screen: choose Forgot Password and see which options it offers. - A reserved email or security questions set at activation are the fastest route. - If none were set, the reset has to come through Hikvision or an authorised installer. Quick answer Hikvision recorders can only be reset through official methods that prove you own the device: security questions or a reserved email you set when the recorder was first activated, the Hik-Connect app if the recorder is on your account, a GUID file you exported earlier, or an official reset done by Hikvision or an authorised installer. A correct password reset changes the admin password; it does not normally erase your recordings. [Photo: Alan J. Hendry / Unsplash](https://unsplash.com/photos/KNt4zd8HPb0) Why act on it now ## A fault you ignore is a fault that grows. ### If you wait - Working around the fault for another week - A small problem turning into a replacement - Nobody checking the rest of the system ### What you get - The likely cause found fast, with the checks in this guide - A technician who fixes it properly if the checks do not - A system you can rely on again [Hikvision DS-2CD1023G0E-I 2MP Bullet](/products/hikvision-ds-2cd1023g0e-i-2mp-bullet-network-camera-132 "Hikvision DS-2CD1023G0E-I 2MP Bullet Network Camera")[Dahua HDCVI 2MP Dome](/products/dahua-hdcvi-2mp-dome-camera-14357 "Dahua HDCVI 2MP Dome Camera")[Hikvision DS-7616NI-Q2 16CH 4K](/products/hikvision-ds-7616ni-q2-16ch-4k-nvr-189 "Hikvision DS-7616NI-Q2 16CH 4K NVR") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Hikvision%20DVR%20or%20NVR%20Forgot%20Password%3A%20How%20to%20Reset%20It.%20I%20want%20CCTV%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Start at the recorder's login screen: choose Forgot Password and see which options it offers. - A reserved email or security questions set at activation are the fastest route. - If none were set, the reset has to come through Hikvision or an authorised installer. - Avoid 'unlock tools' from the internet: they can brick the recorder or open it to attackers. - Qyvea resets Hikvision devices through Hik-Partner Pro for the verified owner. ## Which reset option do you have? | If you… | Reset option | Who can do it | | --- | --- | --- | | Set security questions when the recorder was activated | Answer them on the Forgot Password screen | You | | Set a reserved email at activation | Scan the QR code shown on screen with the Hik-Connect app; a verification code goes to that email | You | | Added the recorder to your Hik-Connect account | Reset the device password from the app, on supported devices | You | | Exported a GUID file earlier | Import the GUID file on the Forgot Password screen | You | | None of the above | Official reset through Hikvision or an authorised installer | Hikvision / installer such as Qyvea | The exact screens differ by firmware version and model, so the options you see may not include every row above. ## Resetting it yourself 1. **Connect a monitor and mouse**: Or open the recorder's IP address in a browser on the same network. 2. **Choose Forgot Password**: On the login window, under the admin user. 3. **Pick the method offered**: Security questions, reserved email (via the QR code and Hik-Connect app) or GUID file. 4. **Set a new strong password**: Then write it down somewhere safe and set up a recovery option for next time. **Tip**: Once you're back in, set a reserved email and export a GUID file. Next time you will be able to reset it yourself in minutes. ## When you need an installer If no recovery option was set, which is common when a system was installed by someone else, the reset must go through Hikvision's official channel. Authorised installers use Hik-Partner Pro to reset devices for verified owners, so you keep your settings and recordings. **When to call a professional**: Locked out of a Hikvision recorder or camera? Qyvea resets Hikvision devices through Hik-Partner Pro, Hikvision's official installer platform, for the verified owner, on site in Nairobi or remotely where the device allows it. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20help%20with%20my%20CCTV%20recorder). **Warning**: Be careful with free 'Hikvision unlock' tools and unknown firmware. They can leave the recorder unusable or with hidden access for strangers. ## Frequently asked questions Will resetting the password delete my recordings? An official password reset changes the admin password and normally leaves recordings on the hard disk. A full factory reset is different and may clear settings. Can I reset a Hikvision DVR without the reserved email? If no security questions, email or GUID file were set, the reset has to be done through Hikvision or an authorised installer. How long does an installer reset take? Usually the same day once ownership is confirmed. Qyvea can do it on site in Nairobi. Can you reset a Hikvision camera too? Yes. IP cameras use the same official reset options as recorders. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [CCTV · Troubleshooting Hikvision DVR Not Recording? Causes and Fixes No playback, gaps in recordings or a DVR that won't start: the checks that find the cause, in order. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/hikvision-dvr-not-recording-kenya)[CCTV · Guide Hik-Connect: How to View Hikvision CCTV on Your Phone What Hik-Connect needs to work, how live view, playback and alerts work, how much data it uses, and what to check when it stops connecting. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/hik-connect-mobile-viewing-kenya)[CCTV · Guide Hikvision Recording Time: How Many Days Will Your DVR Keep? Work out how many days your Hikvision recorder will keep, and how to make it keep longer. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/hikvision-recording-time-days-kenya) ### Related services [CCTV Repair](https://qyvea.co.ke/cctv-repair-kenya)[Hikvision NVR & DVR Prices](https://qyvea.co.ke/hikvision-nvr-dvr-price-in-kenya)[CCTV Installation](https://qyvea.co.ke/cctv) ### Related products [CCTV cameras in the shop](https://qyvea.co.ke/cctv-cameras-kenya) ### Related projects [CCTV installation, commercial property](https://qyvea.co.ke/projects#cctv-case-study) [← Previous**Hikvision DVR Not Recording? Causes and Fixes**](https://qyvea.co.ke/hikvision-dvr-not-recording-kenya)[Next →**: Hikvision Recording Time: How Many Days Will Your DVR Keep?**](https://qyvea.co.ke/hikvision-recording-time-days-kenya) ## Still experiencing the problem? Qyvea can inspect and diagnose the system on site. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)