--- title: "Fake Customer Care Calls: How to Spot and Stop Them (Kenya) | Qyvea" url: https://qyvea.co.ke/fake-safaricom-customer-care-calls-kenya description: "Callers who ask for your PIN or a code are not Safaricom: how to verify a call and what to do if you already shared details. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/fake-safaricom-customer-care-calls-kenya for AI assistants. Prices and stock change; check the live page. We deliver products across Kenya · same-day dispatch · delivered within 24 hours[CCTV Installation](https://qyvea.co.ke/cctv)[Access Control](https://qyvea.co.ke/access-control-systems-kenya)[Biometrics & Attendance](https://qyvea.co.ke/biometrics)[Electric Fencing](https://qyvea.co.ke/electric-fence)[Automatic Gates](https://qyvea.co.ke/automatic-gates)[Fire Alarm Systems](https://qyvea.co.ke/fire-alarm-systems)[Security Guards & K9](https://qyvea.co.ke/security-guards)[Solar Installation](https://qyvea.co.ke/solar-installation)[Solar & Power Backup](https://qyvea.co.ke/solar-solutions)[Electrical Installation](https://qyvea.co.ke/electrical-installation)[Smart Home Automation](https://qyvea.co.ke/smart-home-automation)[Building Management (BMS)](https://qyvea.co.ke/bms)[Networking & Wi-Fi](https://qyvea.co.ke/networking)[IT Support](https://qyvea.co.ke/it-support)[Cyber Security](https://qyvea.co.ke/cybersecurity)[System Integration](https://qyvea.co.ke/system-integration)[Intercom Systems](https://qyvea.co.ke/intercom)[PA Systems](https://qyvea.co.ke/pa-systems)[POS Systems](https://qyvea.co.ke/pos-systems)[Queue Management](https://qyvea.co.ke/queue-management-systems)[Business Supply (B2B)](https://qyvea.co.ke/business-supply-kenya)[Maintenance & Repairs](https://qyvea.co.ke/maintenance) Personal Safety · Guide # Fake Customer Care Calls: How to Spot and Stop Them Callers who ask for your PIN or a code are not Safaricom: how to verify a call and what to do if you already shared details. Most safety plans fail on the night they are needed, because nobody practised them. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Genuine staff will not ask for your PIN. - Urgency is a red flag. - End the call and dial the official number yourself. Quick answer Fraudsters pose as customer care, banks or telco agents and use urgency to get your PIN, one-time codes or ID details. Safaricom says genuine staff will not ask for your PIN. End the call, dial 100 or 200 yourself, and report the number by SMS to 333. [Photo: Alan J. Hendry / Unsplash](https://unsplash.com/photos/KNt4zd8HPb0) Why this matters now ## Time is the one thing a safety plan cannot get back after the incident. ### If you wait - No plan when it matters - A setup that fails when you are alone - Finding the gaps after an incident ### What you get - Cameras, alarms and fences that buy you time - Alerts on your phone, wherever you are - A free site survey that shows the weak points [Hikvision DS-2CD1023G0E-I 2MP Bullet](/products/hikvision-ds-2cd1023g0e-i-2mp-bullet-network-camera-132 "Hikvision DS-2CD1023G0E-I 2MP Bullet Network Camera")[Dahua HDCVI 2MP Dome](/products/dahua-hdcvi-2mp-dome-camera-14357 "Dahua HDCVI 2MP Dome Camera")[Electric Fence Alarm Siren](/products/electric-fence-alarm-siren-120db-outdoor-96 "Electric Fence Alarm Siren 120dB Outdoor") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Fake%20Customer%20Care%20Calls%3A%20How%20to%20Spot%20and%20Stop%20Them.%20I%20want%20home%20security%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Genuine staff will not ask for your PIN. - Urgency is a red flag. - End the call and dial the official number yourself. - Report scam numbers to 333. ## What to look for before you buy 1. **Stay calm**: Urgency is how they trick you. 2. **Do not share codes or PINs**: Not even a part. 3. **End the call**: Hang up. 4. **Call the official line**: Dial 100 or 200 yourself. 5. **Report**: SMS the number to 333. ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Safaricom customer advisory on PINs](https://www.safaricom.co.ke/media-center-landing/press-releases/customer-advisory-on-sharing-of-sim-and-m-pesa-pins-and-other-personal-information); [K24: SIM swap fraud and M-Pesa](https://k24.digital/lifestyle/technology/how-sim-swap-fraud-works-and-how-to-protect-your-m-pesa-account). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions What if I already gave my PIN? Change it at once, call 100 or 200 and your bank, and report to the police. Can scammers see my M-Pesa? They can if you approve their prompts or give them codes; never do either. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Personal Safety · Guide M-Pesa PIN Safety: 10 Rules That Prevent Most Fraud Never share your PIN, verify prompts and callers, and keep your SIM and phone secure: ten rules for protecting your mobile money. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/mpesa-pin-safety-tips-kenya)[Personal Safety · Guide SIM Swap Fraud in Kenya: Warning Signs and How to Protect Yourself Sudden loss of signal can mean a fraudster has taken your number: how SIM swap fraud works, the warning signs and what to do at once. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/sim-swap-fraud-signs-and-protection-kenya)[Personal Safety · Guide How WhatsApp Accounts Get Hijacked in Kenya and How to Stop It Phishing and SIM swaps are the main routes: turn on two-step verification, never share codes and check linked devices. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/whatsapp-account-hijack-prevention-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Emergency Numbers in Kenya: Police, GBV Helpline and Childline**](https://qyvea.co.ke/emergency-numbers-kenya-police-gbv-child-helpline)[Next →**: Fake Work-From-Home Job Offers on WhatsApp**](https://qyvea.co.ke/fake-job-offer-scams-whatsapp-kenya) ## Need this system installed? Talk to Qyvea. We design, install and maintain it. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)