--- title: "Protecting Older Relatives From Scams and Fake Callers (Kenya) | Qyvea" url: https://qyvea.co.ke/elderly-scam-prevention-kenya description: "Fake relatives, prizes, M-Pesa prompts and 'customer care': how to talk to parents and grandparents about scams and set up simple protections. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/elderly-scam-prevention-kenya for AI assistants. Prices and stock change; check the live page. We deliver products across Kenya · same-day dispatch · delivered within 24 hours[CCTV Installation](https://qyvea.co.ke/cctv)[Access Control](https://qyvea.co.ke/access-control-systems-kenya)[Biometrics & Attendance](https://qyvea.co.ke/biometrics)[Electric Fencing](https://qyvea.co.ke/electric-fence)[Automatic Gates](https://qyvea.co.ke/automatic-gates)[Fire Alarm Systems](https://qyvea.co.ke/fire-alarm-systems)[Security Guards & K9](https://qyvea.co.ke/security-guards)[Solar Installation](https://qyvea.co.ke/solar-installation)[Solar & Power Backup](https://qyvea.co.ke/solar-solutions)[Electrical Installation](https://qyvea.co.ke/electrical-installation)[Smart Home Automation](https://qyvea.co.ke/smart-home-automation)[Building Management (BMS)](https://qyvea.co.ke/bms)[Networking & Wi-Fi](https://qyvea.co.ke/networking)[IT Support](https://qyvea.co.ke/it-support)[Cyber Security](https://qyvea.co.ke/cybersecurity)[System Integration](https://qyvea.co.ke/system-integration)[Intercom Systems](https://qyvea.co.ke/intercom)[PA Systems](https://qyvea.co.ke/pa-systems)[POS Systems](https://qyvea.co.ke/pos-systems)[Queue Management](https://qyvea.co.ke/queue-management-systems)[Business Supply (B2B)](https://qyvea.co.ke/business-supply-kenya)[Maintenance & Repairs](https://qyvea.co.ke/maintenance) Personal Safety · Guide # Protecting Older Relatives From Scams and Fake Callers Fake relatives, prizes, M-Pesa prompts and 'customer care': how to talk to parents and grandparents about scams and set up simple protections. Knowing what to do is half of it. The other half is equipment that buys you time. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Explain the common tricks. - Rule: call family before sending money. - Set limits where possible. Quick answer Older relatives are often targeted with fake emergencies, prizes and fake customer-care calls. Explain the common tricks, agree a rule to call you before sending money, set transaction limits where possible and help them save genuine numbers. Never shame them: scammers are skilled. [Photo: Alan J. Hendry / Unsplash](https://unsplash.com/photos/KNt4zd8HPb0) Why this matters now ## Time is the one thing a safety plan cannot get back after the incident. ### If you wait - No plan when it matters - A setup that fails when you are alone - Finding the gaps after an incident ### What you get - Cameras, alarms and fences that buy you time - Alerts on your phone, wherever you are - A free site survey that shows the weak points [Hikvision DS-2CD1023G0E-I 2MP Bullet](/products/hikvision-ds-2cd1023g0e-i-2mp-bullet-network-camera-132 "Hikvision DS-2CD1023G0E-I 2MP Bullet Network Camera")[Dahua HDCVI 2MP Dome](/products/dahua-hdcvi-2mp-dome-camera-14357 "Dahua HDCVI 2MP Dome Camera")[Electric Fence Alarm Siren](/products/electric-fence-alarm-siren-120db-outdoor-96 "Electric Fence Alarm Siren 120dB Outdoor") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Protecting%20Older%20Relatives%20From%20Scams%20and%20Fake%20Callers.%20I%20want%20home%20security%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Explain the common tricks. - Rule: call family before sending money. - Set limits where possible. - Be kind: scammers are skilled. ## What to look for before you buy - Teach the 'never share your PIN' rule - Agree to call a named relative before any urgent payment - Save genuine customer-care and family numbers - Reduce limits on mobile money and cards where possible - Show them how to hang up and call back ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Safaricom customer advisory](https://www.safaricom.co.ke/media-center-landing/press-releases/customer-advisory-on-sharing-of-sim-and-m-pesa-pins-and-other-personal-information). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions What are common scams for seniors? Fake emergencies, prizes, impersonated officials and payment prompts. How can I help without taking over? Offer shared rules and check-ins rather than controlling their money. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Personal Safety · Guide Unexpected M-Pesa Prompts and Payment Scams Safaricom warns of deceptive payment prompts: pause, verify the recipient and decline anything you did not start. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/payment-prompt-scams-mpesa-kenya)[Personal Safety · Guide M-Pesa PIN Safety: 10 Rules That Prevent Most Fraud Never share your PIN, verify prompts and callers, and keep your SIM and phone secure: ten rules for protecting your mobile money. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/mpesa-pin-safety-tips-kenya)[Personal Safety · Guide Emergency Alerts for Older Relatives: Pendants, Panic Buttons and Cameras A pendant, a panic button and a camera in shared spaces give peace of mind: what to choose and how to set it up respectfully. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/elderly-fall-and-emergency-alerts-kenya) ### Related services [Qyvea Online Store](https://qyvea.co.ke/products) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Phone Stolen? What to Do in the First Hour**](https://qyvea.co.ke/what-to-do-when-your-phone-is-stolen-kenya)[Next →**: Public Wi-Fi and Public USB Chargers: What to Avoid**](https://qyvea.co.ke/public-wifi-and-usb-charging-risks-kenya) ## Need this system installed? Talk to Qyvea. We design, install and maintain it. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)