--- title: "Dahua DVR/NVR Forgot Password: How to Reset | Qyvea" url: https://qyvea.co.ke/dahua-dvr-password-reset-kenya description: "Forgot your Dahua DVR, XVR or NVR password? The official reset options (reserved email via DMSS, security questions, support) and how Qyvea can do it for you." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/dahua-dvr-password-reset-kenya for AI assistants. Prices and stock change; check the live page. 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The fix is usually simpler than the stress of living with the problem. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Choose Forgot Password on the recorder's login screen. - A reserved email is the quickest route: scan the QR code with DMSS. - No reserved email? The reset goes through Dahua support or an installer. Quick answer Dahua recorders are reset through official methods that confirm ownership: a reserved email set during setup (you scan a QR code on screen with the DMSS app and a security code is emailed to you), security questions, or a reset through Dahua support or an authorised installer when no recovery option was set. [Photo: Alan J. Hendry / Unsplash](https://unsplash.com/photos/KNt4zd8HPb0) Why act on it now ## A fault you ignore is a fault that grows. ### If you wait - Working around the fault for another week - A small problem turning into a replacement - Nobody checking the rest of the system ### What you get - The likely cause found fast, with the checks in this guide - A technician who fixes it properly if the checks do not - A system you can rely on again [Hikvision DS-2CD1023G0E-I 2MP Bullet](/products/hikvision-ds-2cd1023g0e-i-2mp-bullet-network-camera-132 "Hikvision DS-2CD1023G0E-I 2MP Bullet Network Camera")[Dahua HDCVI 2MP Dome](/products/dahua-hdcvi-2mp-dome-camera-14357 "Dahua HDCVI 2MP Dome Camera")[Hikvision DS-7616NI-Q2 16CH 4K](/products/hikvision-ds-7616ni-q2-16ch-4k-nvr-189 "Hikvision DS-7616NI-Q2 16CH 4K NVR") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Dahua%20DVR%20or%20NVR%20Forgot%20Password%3A%20How%20to%20Reset%20It.%20I%20want%20CCTV%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Choose Forgot Password on the recorder's login screen. - A reserved email is the quickest route: scan the QR code with DMSS. - No reserved email? The reset goes through Dahua support or an installer. - A password reset normally keeps your recordings. ## Reset options | If you… | Reset option | | --- | --- | | Set a reserved email at setup | Scan the QR code on the Forgot Password screen with DMSS; enter the security code emailed to you | | Set security questions | Answer them on the Forgot Password screen (older firmware) | | Set neither | Official reset through Dahua support or an authorised installer, with proof of ownership | ## Doing it yourself 1. **Open the login screen**: On a monitor connected to the recorder, or in a browser. 2. **Click Forgot Password**: The recorder shows the options available for your firmware. 3. **Scan the QR code with DMSS**: The app requests a security code for the reserved email. 4. **Enter the code and a new password**: Then save a recovery email for next time. ## When you need help **When to call a professional**: Can't get back into a Dahua recorder? Qyvea handles Dahua password resets through the official process for the verified owner, and can check the recorder, disk and cameras on the same visit. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20help%20with%20my%20CCTV%20recorder). **Warning**: Avoid unofficial unlock tools and modified firmware; they can damage the recorder or leave it open to attackers. ## Frequently asked questions Can I reset a Dahua DVR without email? If no reserved email or security questions were set, the reset must be done through Dahua support or an authorised installer. Will I lose my recordings? A password reset normally keeps recordings; a factory default or disk format would not. Which app do I use? DMSS, Dahua's mobile app, scans the reset QR code and is also used for phone viewing. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [CCTV · Troubleshooting Dahua NVR Not Showing a Camera? Fixes for Dahua Recorders Why a camera won't appear on a Dahua NVR or XVR, and how to bring it back. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/dahua-nvr-not-showing-camera-kenya)[CCTV · Comparison Dahua NVR vs XVR: Which Recorder Do You Need? NVRs record IP cameras; XVRs record analogue HD cameras plus a few IP ones. Here's how to choose. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/dahua-nvr-vs-xvr-kenya)[CCTV · Troubleshooting Hikvision DVR or NVR Forgot Password: How to Reset It The official ways to reset a Hikvision recorder password, which one applies to your device, and how to get it done for you. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/hikvision-dvr-password-reset-kenya) ### Related services [CCTV Repair](https://qyvea.co.ke/cctv-repair-kenya)[Dahua NVR & DVR Prices](https://qyvea.co.ke/dahua-nvr-dvr-price-in-kenya) ### Related products [CCTV cameras in the shop](https://qyvea.co.ke/cctv-cameras-kenya) ### Related projects [CCTV installation, commercial property](https://qyvea.co.ke/projects#cctv-case-study) [← Previous**DVR 'HDD Error' or 'No Hard Drive'? Your CCTV May Not Be Recording**](https://qyvea.co.ke/dvr-hdd-error-no-hard-drive-kenya)[Next →**: Dahua NVR Models and Features Explained**](https://qyvea.co.ke/dahua-nvr-models-features-kenya) ## Still experiencing the problem? Qyvea can inspect and diagnose the system on site. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)