--- title: "Customer Feedback Terminals | Qyvea" url: https://qyvea.co.ke/customer-feedback-terminals-smiley-buttons-for-service-desks-kenya description: "How smiley feedback terminals work at service desks and exits in Kenya and how to use the results." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/customer-feedback-terminals-smiley-buttons-for-service-desks-kenya for AI assistants. Prices and stock change; check the live page. 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What do your customers think while they wait? Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - One-press feedback. - Results by counter and hour. - Staff see their scores. Quick answer A feedback terminal asks one question with smiley buttons. The results show how service feels by counter and hour. [Photo: Navy Medicine / Unsplash](https://unsplash.com/photos/rqdWlkRzerg) Why this matters now ## Every busy day without order is a day your reputation is built by the loudest person in the queue. ### If you wait - Crowds at the counter and arguments over who is next - Staff shouted at for the order - No idea where the time is lost ### What you get - Tickets, screens and pagers keep the order - Calm staff and calmer customers - Reports show the wait by hour and counter [Posiflex EK2432 POS Self-Service](/products/posiflex-ek2432-pos-self-service-mini-kiosk-49596 "Posiflex EK2432 POS Self-Service Mini Kiosk")[Retekess TD136 Wireless Calling](/products/retekess-td136-wireless-calling-display-receiver-improve-customer-service-10003006 "Retekess TD136 Wireless Calling Display Receiver | Improve Customer Service")[Retekess TD017 Touch Wireless](/products/retekess-td017-touch-wireless-call-button-10002979 "Retekess TD017 Touch Wireless Call Button") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Customer%20Feedback%20Terminals.%20I%20want%20a%20queue%20system%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - One-press feedback. - Results by counter and hour. - Staff see their scores. - Managers act on trends. ## Why it matters You cannot fix what you do not measure. A smiley button measures service in seconds. - One-press feedback. - Results by counter and hour. - Staff see their scores. - Managers act on trends. ## What to check before you buy | Check | Why it matters | | --- | --- | | Buttons | Three to five levels | | Reports | By counter and time | | Connection | Wired or wireless | | Placement | Near the exit | ## Available now at Qyvea These are real products from the Qyvea store with live prices. Delivery is across Kenya, free in Nairobi on orders over KES 5,000. ## How to put it to a client Pitch to banks, clinics and malls that want measurable service. **Tip**: Installers and resellers: ask us for a trade quote and we deliver the whole list to your site in one trip. ## Get a quote **When to call a professional**: Tell us your business and how many counters you run and we will quote the full setup, supplied, delivered and installed if you want it. Call [0113 301 244](tel:+254113301244) or [WhatsApp us](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20help%20with%20feedback%20terminals). ## Frequently asked questions Do customers use them? If placed at the exit, yes. Can reports go by email? Some systems can. Is it anonymous? Usually yes. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Access Control · Technology Explained What Is a Queue Management System? A ticket, calling and display system that turns a crowded counter into an orderly, measurable queue. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/what-is-a-queue-management-system-kenya)[Access Control · Guide What Hardware Does a Queue Management System Need? The boxes and screens behind a queue system and how to choose them. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/queue-management-hardware-guide-kenya)[Access Control · Comparison Virtual Queue vs Ticket System vs Pager Three ways to manage a queue and the sites each one suits best. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/virtual-queue-vs-ticket-vs-pager-kenya) ### Related services [Queue Management Systems](https://qyvea.co.ke/queue-management-systems)[System Integration](https://qyvea.co.ke/system-integration)[Networking & Cabling](https://qyvea.co.ke/networking) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**Customer Display Poles at the Till**](https://qyvea.co.ke/customer-display-poles-build-trust-at-the-till-kenya)[Next →**: Cyber Cafes and Print Shops POS Bundle: What Is in the Box**](https://qyvea.co.ke/cyber-cafes-and-print-shops-pos-bundle-whats-in-the-box-and-how-to-install-kenya) ## Want help choosing? Send us your budget on WhatsApp and we'll suggest what's in stock, with delivery across Kenya. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)