--- title: "Customer Feedback Terminals and Queue Analytics in Kenya | Qyvea" url: https://qyvea.co.ke/customer-feedback-terminals-and-queue-analytics-kenya description: "Customer feedback terminals and queue analytics for Kenyan businesses: ratings at the counter, waiting-time reports, peak hours, staff performance and service-level targets. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/customer-feedback-terminals-and-queue-analytics-kenya for AI assistants. Prices and stock change; check the live page. We deliver products across Kenya · same-day dispatch · delivered within 24 hours[CCTV Installation](https://qyvea.co.ke/cctv)[Access Control](https://qyvea.co.ke/access-control-systems-kenya)[Biometrics & Attendance](https://qyvea.co.ke/biometrics)[Electric Fencing](https://qyvea.co.ke/electric-fence)[Automatic Gates](https://qyvea.co.ke/automatic-gates)[Fire Alarm Systems](https://qyvea.co.ke/fire-alarm-systems)[Security Guards & K9](https://qyvea.co.ke/security-guards)[Solar Installation](https://qyvea.co.ke/solar-installation)[Solar & Power Backup](https://qyvea.co.ke/solar-solutions)[Electrical Installation](https://qyvea.co.ke/electrical-installation)[Smart Home Automation](https://qyvea.co.ke/smart-home-automation)[Building Management (BMS)](https://qyvea.co.ke/bms)[Networking & Wi-Fi](https://qyvea.co.ke/networking)[IT Support](https://qyvea.co.ke/it-support)[Cyber Security](https://qyvea.co.ke/cybersecurity)[System Integration](https://qyvea.co.ke/system-integration)[Intercom Systems](https://qyvea.co.ke/intercom)[PA Systems](https://qyvea.co.ke/pa-systems)[POS Systems](https://qyvea.co.ke/pos-systems)[Queue Management](https://qyvea.co.ke/queue-management-systems)[Business Supply (B2B)](https://qyvea.co.ke/business-supply-kenya)[Maintenance & Repairs](https://qyvea.co.ke/maintenance) Access Control · Guide # How Do I Measure Customer Waiting Time and Satisfaction? See your real waiting times and customer ratings by service, counter and hour. The person who left last month may still be able to walk in. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Waiting and service time per ticket. - Peak hours and slowest services. - Smiley or star ratings after service. Quick answer Queue data turns complaints into numbers. The system records waiting and service time for every ticket, and feedback terminals or SMS surveys collect ratings after service. Reports show peak hours, the slowest services and counters, no-shows and service-level targets, so you can add staff where they matter and show regulators or head office real figures. [Photo: Jakub Zerdzicki / Unsplash](https://unsplash.com/photos/36K2PZYNfcM) Why this matters now ## Every day with uncontrolled doors is a day you cannot say who was inside. ### If you wait - Keys copied and never returned - A leaver who still holds access - No record of who entered the store room ### What you get - Cards, fingerprints or faces set by door and by hour - Remove a person in one click - A log of every entry [Rosslare AC G44 Reader](/products/rosslare-ac-g44-reader-22147 "Rosslare AC G44 Reader")[ZKTeco ZK LMB -2805](/products/zkteco-zk-lmb-2805-maglock-2637 "ZKTeco ZK LMB -2805 MAGLOCK")[Dahua DH-ARD312 access controller](/products/dahua-dh-ard312-access-controller-13950 "Dahua DH-ARD312 access controller") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20How%20Do%20I%20Measure%20Customer%20Waiting%20Time%20and%20Satisfaction%3F.%20I%20want%20access%20control%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Waiting and service time per ticket. - Peak hours and slowest services. - Smiley or star ratings after service. - Targets such as 80% served within 10 minutes. ## What to look for before you buy | Report | Shows | Used by | | --- | --- | --- | | Waiting time | Average and longest wait by service | Branch managers | | Service time | Time per transaction by counter and staff | Supervisors | | Peak hours | Arrivals by hour and day | Rostering | | Feedback | Ratings and comments | Head office | ## What a Qyvea queue quote includes **Site brief**: Counters, services, peak hours and floor plan. **Hardware**: Ticket kiosk or dispenser, counter keypads, display screens, speakers. **Software**: Service routing, priorities, reports and optional SMS or booking. **Install and support**: Cabling, setup, staff training and after-sales support. Contact us with the number of counters and services. We prepare a written quote per site and can start small and add branches, screens or reports later. See also the [complete queue management guide](https://qyvea.co.ke/queue-management-system-kenya). ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Wavetec: queue management deployments in Kenya (KCB branches, JKIA, Huduma centres)](https://www.wavetec.com/?p=9696). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Buying for a business? We supply in bulk ### One supplier for your whole business - **Bulk and repeat orders**: send your list on WhatsApp and get a written quotation, usually within 2 hours - **Printable quotations** straight from the [online store](https://qyvea.co.ke/products) for your approval process - **Thousands of products**: IT, phones, appliances, security, solar and networking from one supplier - **Delivery across Kenya**, plus installation and setup by Qyvea technicians where needed - **After-sales support**: warranty claims handled with you, and maintenance for installed systems [Get a business quote →](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%27d%20like%20a%20bulk%20quote%20for%20my%20business) ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Do we need feedback terminals? They are optional; SMS or QR surveys also work. Can we export reports? Reports can be exported for meetings and head office; confirm formats in the quote. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Access Control · Guide What Is a Queue Management System and Who Needs One in Kenya? Everything about queue management in Kenya: how it works, who needs it, what it includes and how to get a quote. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/queue-management-system-kenya)[Access Control · Guide How Does a Queue Management System Work? Ticket, wait, call, serve, report: the five steps of any queue system. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/how-a-queue-management-system-works-kenya)[Access Control · Guide How Do Banks and Saccos Manage Queues and Customer Waiting Time? Customers judge a branch by how long they wait. A ticket and display system makes waits fair and measurable. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/queue-management-system-for-banks-and-saccos-kenya) ### Related services [Access Control](https://qyvea.co.ke/door-access-control-kenya) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**How Do I Manage Queues and Waiting Time at an NGO Registration or Distribution Point?**](https://qyvea.co.ke/queue-management-for-aid-and-registration-points-kenya)[Next →**: How Do I Organise Queues at a Busy Government or County Service Office?**](https://qyvea.co.ke/queue-system-for-government-offices-and-huduma-style-centres-kenya) ## Buying for a business? Send us your list. We'll quote, deliver across Kenya and set everything up. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)