--- title: "CCTV Video Loss / No Signal on DVR in Kenya: Fixes | Qyvea" url: https://qyvea.co.ke/cctv-video-loss-dvr-kenya description: "One or more CCTV channels showing video loss or no signal? Check power, connectors, cable and the camera itself, step by step. For Hikvision, Dahua and other DVRs." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/cctv-video-loss-dvr-kenya for AI assistants. Prices and stock change; check the live page. 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Fix It Channel by Channel Power, connectors, cable, camera: find the broken link for each channel. A fault you work around is a fault that gets worse. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Video loss = no picture reaching the recorder. - Power supply faults are the most common cause. - Corroded BNC and DC connectors fail outdoors. Quick answer 'Video loss' means the DVR isn't receiving a picture from that camera. The cause is almost always power to the camera, a loose or corroded BNC connector, a damaged cable, or a dead camera. Swap the camera to a working channel to see if the fault follows the camera or stays with the cable. [Photo: Alan J. Hendry / Unsplash](https://unsplash.com/photos/KNt4zd8HPb0) Why act on it now ## A fault you ignore is a fault that grows. ### If you wait - Working around the fault for another week - A small problem turning into a replacement - Nobody checking the rest of the system ### What you get - The likely cause found fast, with the checks in this guide - A technician who fixes it properly if the checks do not - A system you can rely on again [Hikvision DS-2CD1023G0E-I 2MP Bullet](/products/hikvision-ds-2cd1023g0e-i-2mp-bullet-network-camera-132 "Hikvision DS-2CD1023G0E-I 2MP Bullet Network Camera")[Dahua HDCVI 2MP Dome](/products/dahua-hdcvi-2mp-dome-camera-14357 "Dahua HDCVI 2MP Dome Camera")[Hikvision DS-7616NI-Q2 16CH 4K](/products/hikvision-ds-7616ni-q2-16ch-4k-nvr-189 "Hikvision DS-7616NI-Q2 16CH 4K NVR") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20CCTV%20Showing%20%27Video%20Loss%27%20or%20%27No%20Signal%27%3F%20Fix%20It%20Channel%20by%20Channel.%20I%20want%20CCTV%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Video loss = no picture reaching the recorder. - Power supply faults are the most common cause. - Corroded BNC and DC connectors fail outdoors. - Swapping channels isolates camera vs cable. - Several cameras at once points to the power supply. ## Quick checks you can do first 1. **Check how many channels**: Several cameras together usually means a shared power supply has failed. 2. **Check the IR at night**: If the camera's infrared LEDs don't glow, it has no power. 3. **Swap channels**: Plug the faulty camera into a working channel at the DVR. 4. **Inspect connectors**: Look for rusted or loose BNC and DC plugs, especially outdoors. 5. **Check the cable route**: Rats, renovations and gates often damage cables. **Important**: Switch off and isolate power before opening any equipment. Batteries, inverters and mains wiring can cause serious injury; leave internal work to a qualified technician. ## What usually causes it | Symptom | Likely cause | Fix | | --- | --- | --- | | Several channels lost | Power supply failed | Replace PSU | | One channel, IR off | No power to camera | Check DC plug and cable | | Fault follows camera | Camera failed | Replace camera | | Fault stays on cable | Damaged cable or connector | Re-terminate or re-run cable | | Flickering video | Loose connector, interference | New connectors, separate from mains | ## When to call a technician - Several cameras are down. - Cables need re-running. - You need footage for an incident right now. - Cameras are high up or on poles. **When to call a professional**: Qyvea technicians diagnose and fix this on site across Nairobi and Kenya. Call [0113 301 244](tel:+254113301244) or [WhatsApp a technician](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20a%20technician%20for%20CCTV%20video%20loss). Running this across several sites or branches? A [Qyvea maintenance contract](https://qyvea.co.ke/maintenance-contracts-for-business-kenya) catches these faults on scheduled visits, with a written report after each one. ## Parts that fix it ## Frequently asked questions Why do several cameras lose video at the same time? They usually share one power supply. When it fails, they all go. Can rain cause video loss? Yes. Water in connectors corrodes them. Use weatherproof boxes and proper sealing. Do you repair systems another company installed? Yes, we diagnose and repair any brand. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [CCTV · Troubleshooting DVR 'HDD Error' or 'No Hard Drive'? Your CCTV May Not Be Recording What HDD errors mean for your footage, and how to get recording back. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/dvr-hdd-error-no-hard-drive-kenya)[CCTV · Troubleshooting CCTV Image Blurry, Foggy or Washed Out? Causes and Fixes Dirt, webs, condensation, IR glare and focus: get a sharp picture again. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/cctv-blurry-foggy-image-kenya)[CCTV · Troubleshooting CCTV Camera Not Recording Live view works but there's no footage: the usual causes, from hard drives to recording schedules. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/cctv-camera-not-recording-fix-kenya) ### Related services [CCTV Repair](https://qyvea.co.ke/cctv-repair-kenya)[CCTV Installation](https://qyvea.co.ke/cctv)[Maintenance & Repair](https://qyvea.co.ke/maintenance) ### Related products [CCTV cameras in the shop](https://qyvea.co.ke/cctv-cameras-kenya) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**CCTV Resolution Explained: 2MP vs 4MP vs 5MP vs 8MP**](https://qyvea.co.ke/cctv-resolution-2mp-4mp-5mp-8mp-kenya)[Next →**: CCTV Showing the Wrong Date and Time? Why It Matters and How to Fix It**](https://qyvea.co.ke/cctv-wrong-date-time-kenya) ## Still experiencing the problem? Qyvea can inspect and diagnose the system on site. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)