--- title: "Biometric Attendance Not Syncing in Kenya: Fixes | Qyvea" url: https://qyvea.co.ke/biometric-attendance-not-syncing-kenya description: "Clock-ins missing from reports, device offline in software, or payroll not matching? Fix network, time, user ID and software issues on ZKTeco and other attendance machines." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/biometric-attendance-not-syncing-kenya for AI assistants. Prices and stock change; check the live page. 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Fix Missing Clock-Ins Network, time and user IDs: get every clock-in into your reports. A fault you work around is a fault that gets worse. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Logs usually stay on the device until downloaded. - Give the device a fixed IP address. - Wrong device time puts punches on the wrong day. Quick answer When attendance doesn't reach your software or payroll, check that the device is online (fixed IP, same network), the device time is correct, users have the same IDs in the device and the software, and the software downloads logs on schedule. Most 'missing' clock-ins are still stored in the device and can be downloaded once the connection is fixed. [Photo: George Prentzas / Unsplash](https://unsplash.com/photos/SRFG7iwktDk) Why act on it now ## A fault you ignore is a fault that grows. ### If you wait - Working around the fault for another week - A small problem turning into a replacement - Nobody checking the rest of the system ### What you get - The likely cause found fast, with the checks in this guide - A technician who fixes it properly if the checks do not - A system you can rely on again [ZKTeco K40 Fingerprint Time](/products/zkteco-k40-fingerprint-time-attendance-terminal-67 "ZKTeco K40 Fingerprint Time Attendance Terminal")[ZKTeco Mifare Cards](/products/zkteco-mifare-cards-11310 "ZKTeco Mifare Cards") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20Attendance%20Machine%20Not%20Syncing%20to%20Payroll%3F%20Fix%20Missing%20Clock-Ins.%20I%20want%20biometric%20attendance%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Logs usually stay on the device until downloaded. - Give the device a fixed IP address. - Wrong device time puts punches on the wrong day. - User IDs must match between device and software. - Schedule automatic downloads. ## Quick checks you can do first 1. **Check the device is online**: Ping it or check the software's device status. 2. **Set a fixed IP**: Reserve its IP so the software always finds it. 3. **Check device time**: Wrong time puts clock-ins in the wrong shift. 4. **Match user IDs**: The same person must have the same ID in device and software. 5. **Download manually**: Pull logs by USB if the network is down. **Important**: Switch off and isolate power before opening any equipment. Batteries, inverters and mains wiring can cause serious injury; leave internal work to a qualified technician. ## What usually causes it | Symptom | Likely cause | Fix | | --- | --- | --- | | Device offline in software | IP changed or network fault | Fixed IP; check cable | | Punches on wrong day | Wrong device time | Sync time | | Some staff missing | ID mismatch or not enrolled | Match IDs, re-enrol | | Report shows absent | Shift rules wrong | Fix shift settings | | Device full | Log memory full | Download and clear logs | ## When to call a technician - Payroll is affected this month. - Several sites need central attendance. - You're moving to cloud attendance. - Fingerprints aren't being recognised. **When to call a professional**: Qyvea technicians diagnose and fix this on site across Nairobi and Kenya. Call [0113 301 244](tel:+254113301244) or [WhatsApp a technician](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20need%20a%20technician%20for%20attendance%20system). Running this across several sites or branches? A [Qyvea maintenance contract](https://qyvea.co.ke/maintenance-contracts-for-business-kenya) catches these faults on scheduled visits, with a written report after each one. ## Parts that fix it ## Frequently asked questions Are missing clock-ins lost? Usually not. They stay in the device memory until downloaded. Can attendance from several branches go to one system? Yes, with networked or cloud attendance. Do you support ZKTeco? Yes, ZKTeco and other common brands, including software setup. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Biometrics & Attendance · Troubleshooting Biometric Not Recognizing Fingerprints Why fingerprint readers reject valid users, and how enrolment, cleaning and placement fix it. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/biometric-not-recognizing-fingerprint-kenya)[Biometrics & Attendance · Troubleshooting ZKTeco F18 Fingerprint Not Working? Fixes Fingers not recognised, 'please try again' or a machine that won't respond: what to check. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/zkteco-f18-fingerprint-not-working)[Networking & IT · Troubleshooting Printer Showing Offline? Fix It for Good on Your Office Network IP changes, Wi-Fi and drivers: the real reasons network printers go offline. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/printer-offline-fix-kenya) ### Related services [Time & Attendance](https://qyvea.co.ke/time-attendance-systems-kenya)[Biometric Access Control](https://qyvea.co.ke/biometrics)[Maintenance & Repair](https://qyvea.co.ke/maintenance) ### Related products [Best attendance machines](https://qyvea.co.ke/best-biometric-attendance-machine-kenya) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [Next →**Biometric Time Attendance Explained**](https://qyvea.co.ke/biometric-attendance-explained-kenya) ## Still experiencing the problem? Qyvea can inspect and diagnose the system on site. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)