--- title: "Appointment Booking and Queue System in Kenya: Bookings Plus Walk-Ins | Qyvea" url: https://qyvea.co.ke/appointment-booking-and-queue-system-kenya description: "Appointment and queue system for Kenya: customers book slots, check in on arrival and are called in order, with walk-ins handled in the same queue. Live prices, free Nairobi delivery over KES 5,000 and 7-day returns." updated: 2026-10-17 --- > Markdown copy of https://qyvea.co.ke/appointment-booking-and-queue-system-kenya for AI assistants. Prices and stock change; check the live page. We deliver products across Kenya · same-day dispatch · delivered within 24 hours[CCTV Installation](https://qyvea.co.ke/cctv)[Access Control](https://qyvea.co.ke/access-control-systems-kenya)[Biometrics & Attendance](https://qyvea.co.ke/biometrics)[Electric Fencing](https://qyvea.co.ke/electric-fence)[Automatic Gates](https://qyvea.co.ke/automatic-gates)[Fire Alarm Systems](https://qyvea.co.ke/fire-alarm-systems)[Security Guards & K9](https://qyvea.co.ke/security-guards)[Solar Installation](https://qyvea.co.ke/solar-installation)[Solar & Power Backup](https://qyvea.co.ke/solar-solutions)[Electrical Installation](https://qyvea.co.ke/electrical-installation)[Smart Home Automation](https://qyvea.co.ke/smart-home-automation)[Building Management (BMS)](https://qyvea.co.ke/bms)[Networking & Wi-Fi](https://qyvea.co.ke/networking)[IT Support](https://qyvea.co.ke/it-support)[Cyber Security](https://qyvea.co.ke/cybersecurity)[System Integration](https://qyvea.co.ke/system-integration)[Intercom Systems](https://qyvea.co.ke/intercom)[PA Systems](https://qyvea.co.ke/pa-systems)[POS Systems](https://qyvea.co.ke/pos-systems)[Queue Management](https://qyvea.co.ke/queue-management-systems)[Business Supply (B2B)](https://qyvea.co.ke/business-supply-kenya)[Maintenance & Repairs](https://qyvea.co.ke/maintenance) Access Control · Guide # How Do I Combine Appointments With a Walk-In Queue? Booked slots and walk-ins in one queue, so nobody feels skipped. The person who left last month may still be able to walk in. Read on: it takes a few minutes and could save you a lot more than that. **In this guide you will see:** - Online or phone booking of slots. - Check in on arrival by QR or kiosk. - Booked and walk-in customers share one queue. Quick answer Many offices serve both booked customers and walk-ins. An appointment module lets customers pick a slot online or by phone, check in at the kiosk or with a QR code, and be called in order with priority rules that you set. Walk-ins take a ticket as usual, so both groups share one fair system, and the reports show no-shows and utilisation. [Photo: Jakub Zerdzicki / Unsplash](https://unsplash.com/photos/36K2PZYNfcM) Why this matters now ## Every day with uncontrolled doors is a day you cannot say who was inside. ### If you wait - Keys copied and never returned - A leaver who still holds access - No record of who entered the store room ### What you get - Cards, fingerprints or faces set by door and by hour - Remove a person in one click - A log of every entry [Rosslare AC G44 Reader](/products/rosslare-ac-g44-reader-22147 "Rosslare AC G44 Reader")[ZKTeco ZK LMB -2805](/products/zkteco-zk-lmb-2805-maglock-2637 "ZKTeco ZK LMB -2805 MAGLOCK")[Dahua DH-ARD312 access controller](/products/dahua-dh-ard312-access-controller-13950 "Dahua DH-ARD312 access controller") [Get my free quote on WhatsApp](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%20read%20your%20guide%3A%20How%20Do%20I%20Combine%20Appointments%20With%20a%20Walk-In%20Queue%3F.%20I%20want%20access%20control%20sorted.%20Can%20you%20help%3F)Reply usually within 30 minutes. Free site survey in Nairobi and nearby counties. Real products, live prices, in stock now ## Key takeaways - Online or phone booking of slots. - Check in on arrival by QR or kiosk. - Booked and walk-in customers share one queue. - Reports on no-shows and utilisation. ## What to look for before you buy 1. **Define services and slots**: Time per service and capacity per hour. 2. **Set the rules**: How early check-in opens and how late customers are handled. 3. **Connect booking**: Web page, QR code or call-centre entry. 4. **Check in**: Kiosk, QR or staff desk converts the booking into a ticket. 5. **Review no-shows**: Use the reports to tune slots and reminders. ## What a Qyvea queue quote includes **Site brief**: Counters, services, peak hours and floor plan. **Hardware**: Ticket kiosk or dispenser, counter keypads, display screens, speakers. **Software**: Service routing, priorities, reports and optional SMS or booking. **Install and support**: Cabling, setup, staff training and after-sales support. Contact us with the number of counters and services. We prepare a written quote per site and can start small and add branches, screens or reports later. See also the [complete queue management guide](https://qyvea.co.ke/queue-management-system-kenya). ## Where these figures come from Figures are indicative and change often; confirm with a written quote. Sources checked October 2026: [Wavetec: queue management deployments in Kenya (KCB branches, JKIA, Huduma centres)](https://www.wavetec.com/?p=9696). ## Best prices in stock today Prices update live from the Qyvea store. Tap any product to see full specs, stock and delivery options, or [ask us on WhatsApp](https://wa.me/254113301244) for a recommendation. ## Buying for a business? We supply in bulk ### One supplier for your whole business - **Bulk and repeat orders**: send your list on WhatsApp and get a written quotation, usually within 2 hours - **Printable quotations** straight from the [online store](https://qyvea.co.ke/products) for your approval process - **Thousands of products**: IT, phones, appliances, security, solar and networking from one supplier - **Delivery across Kenya**, plus installation and setup by Qyvea technicians where needed - **After-sales support**: warranty claims handled with you, and maintenance for installed systems [Get a business quote →](https://wa.me/254113301244?text=Hi%20Qyvea%2C%20I%27d%20like%20a%20bulk%20quote%20for%20my%20business) ## Why buy from Qyvea ### Why Kenyans buy from Qyvea - **Genuine branded products** sold with the manufacturer's warranty (typically 6–24 months, varies by product) - **7-day returns and exchanges**; damaged or wrong item? Report it within 48 hours for a free replacement or full refund - **Pay with M-Pesa, bank transfer or card**; refunds go back the same way - **Free delivery in Nairobi** on orders over KES 5,000, and delivery across Kenya - **Delivered to your door**, dispatched once payment is confirmed, rated 4.6/5 from 57 Google reviews ([bought from us? leave a review](https://g.page/r/CY2LNNqrlgV5EBM/review)) - **Talk to a person** on WhatsApp [0113 301 244](https://wa.me/254113301244), usually within 30 minutes Full details: [return & refund policy](https://qyvea.co.ke/return-policy). ## Frequently asked questions Can bookings send reminders? SMS reminders are a common add-on. What about walk-ins? They take a normal ticket and are called according to your priority rules. ## Why customers choose Qyvea **Genuine brands**: Manufacturer warranty on what we sell, so you are not gambling on the box. **One team, start to finish**: The people who advise you also install and support it. **Fast answers**: WhatsApp replies usually within 30 minutes, and delivery within 24 hours in Nairobi. **Easy to buy**: Pay by M-Pesa, bank transfer or card. Free delivery in Nairobi on orders over KES 5,000. **Risk taken off you**: 7-day returns and exchanges on products, and a workmanship warranty on installations. **Customers say so**: Rated 4.6/5 from 57 Google reviews. **Your next step takes one minute:** send us a photo of the place on WhatsApp and we will tell you what it needs. ## Related articles [Access Control · Guide What Is a Queue Management System and Who Needs One in Kenya? Everything about queue management in Kenya: how it works, who needs it, what it includes and how to get a quote. 3 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/queue-management-system-kenya)[Access Control · Guide Can Customers Join My Queue From Their Phone? Let customers wait where they like and get an alert when it is nearly their turn. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/virtual-queue-sms-whatsapp-kenya)[Access Control · Guide How Do I Manage Queues and Waiting Time at an Embassy or Visa Application Centre? Applicants arrive at fixed times and expect order, security and privacy. 2 min read**READ FULL ARTICLE →**](https://qyvea.co.ke/queue-management-for-embassies-and-visa-centres-kenya) ### Related services [Access Control](https://qyvea.co.ke/door-access-control-kenya) ### Related products [Browse the Qyvea shop](https://qyvea.co.ke/products) ### Related projects [Real Qyvea case studies](https://qyvea.co.ke/projects#case-studies) [← Previous**How Do I Choose a Ticket Dispenser and Counter Display for a Queue System?**](https://qyvea.co.ke/queue-ticket-dispenser-and-counter-display-how-to-choose-kenya)[Next →**: How Do I Keep Customers in an Orderly Line at the Counter or Entrance?**](https://qyvea.co.ke/queue-barriers-and-crowd-control-stanchions-kenya) ## Buying for a business? Send us your list. We'll quote, deliver across Kenya and set everything up. Chat with us — 30 min response --- **Qyvea Limited** · Westlands, Nairobi, Kenya (delivery only, no walk-in pickup) · serving all 47 counties Phone/WhatsApp: [+254 113 301 244](https://wa.me/254113301244) · Email: info@qyvea.co.ke · Shop: [qyvea.co.ke/products](https://qyvea.co.ke/products) · Facts: [qyvea.co.ke/qyvea-facts](https://qyvea.co.ke/qyvea-facts)